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Expense Management Operations Lead

3 months ago

Guildford, United Kingdom K2 Corporate Mobility Full time

**Expense Management Operations Lead**

Location - Guildford, Surrey, UK
Job type - Permanent
Contract type - Full time 40 hours per week
Hybrid working - Two days office, three days remote (after successful probation)

About us

K2 Corporate Mobility is a leading B2B provider of comprehensive global mobility services to multi-national companies relocating their most valued employees. We manage and broker services through our global partner network and operate as a true business partner - an extension of our clients’ HR functions. We uniquely provide genuine single point of contact accountability for HR teams and assignees throughout the international relocation process.

Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. Our skilled teams deliver international mobility support to blue chip clients across all continents, supporting HR teams in over 15 industries
- from financial services to global retailers.

We’re independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our customers. What sets us apart is our people. We employ the best and allow them to be the best they can be.

If you want to know more about our people and culture visit our LinkedIn and Twitter pages #K2corporatemobility

The Role

K2 Corporate Mobility offers its clients a cutting-edge cloud platform that delivers proven solutions focused on the optimisation of recurring relocation related expenses.

Hours of work

Monday to Friday 8.30am - 5.30pm. Hybrid working applies after successful completion of probation, two days based in our Guildford office as needed to perform the role and build relationships which is an integral part of the K2 culture within the business

Main

**Responsibilities**:

- Ensure timely delivery of data to K2’s EM partner for tracking and reporting.
- Ensure reconciliation are completed between different technology platforms to ensure all relevant data is being accurately captured.
- Ensure smooth delivery of the funding process for all clients i.e. the process for requesting money from the client to make approved client disbursements.
- Assist with the setup of new clients across all technology platforms ensuring all personal have been provided with the relevant access.
- Ensure clients are correctly invoiced for all costs paid on their behalf, ensuring the applicable fees have been applied and all relevant fields updated in the system.
- Assist in the client’s data acquisition process and resolve data integrity issues.
- Perform extensive data validation/quality assurance analysis within large datasets.
- Ensure Implementation Project Management is updated on actions and deliverables during any implementation.
- Assist in pre-go-live user acceptance testing (UAT) and respond quickly to issues that arise.
- Ensure all regulatory requirements are met.
- Establish a high level of credibility and manage strong internal and external working relationships.
- Support with onboarding of new team members as well as ensure ongoing training for existing team members.
- Arranging regular meetings with team members, including appraisals.
- Support escalations of queries by providing clear resolutions which may include client interaction.
- Be the first point of contact for escalations and team enquiries.
- Onboard new clients including preparation of workflows and process maps.
- Support Head of Expense Management and Account Managers in delivering data for client reviews, analysing as well as ensuring accuracy of data provided.
- Attend implementation meetings for the onboarding of new clients.
- Assisting and supporting the team with the review and delivery of monthly reporting for management and tax purposes.
- Advising clients on the benefits provided by the expense management solution, in the absence of the Head of Expense Management.
- On occasion deliver client facing presentations for new/existing and updated engagements.
- Provide technology development support and system enhancement feedback.
- Deputising for the Head of Expense Management in their absence.
- Perform other duties as assigned.

Experience: Skills /Abilities & Knowledge
- Proven ability to manage and complete complex tasks to a high level of accuracy and under pressure.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Accurate administration skills.
- Strong attention to detail.
- Self-motivated and a self-starter who possesses an inquisitive mindset, is solution orientated and has the ability to think outside the box.
- Revenue and bottom line focused.
- Possess leadership and management skills.
- Ability to manage and prioritise yours and the teams’ workloads efficiently