Customer Service and Dispatch Coordinator
6 days ago
**Customer Service and Dispatch Coordinator**
**Salary**: £21,000
Location: Bampton, Oxfordshire
Hours: 8am - 4pm (Monday to Friday)
Start Date: ASAP
**The Company**
Online and wholesale sports brand.
Working as a Customer Service and Dispatch Coordinator your role will be extremely varied.
Joining this online and wholesale sports brand as they are about to go through its next phase of growth means you are in the ideal position to take advantage of future career opportunities alongside working for a business that has a real ‘buzz and excitement’ about it.
As it’s a family run business you will get all the benefits of a supportive management team, and it’s a role where you will actually feel like you are contributing to the company rather than being just another number.
**Job description**
**FULL TIME / PERMANENT**
The Role:
You’ll play a vital part in the running of the business, with the role encompassing daily packing and dispatching of orders (domestic and international), customer service, processing returns, taking responsibility for the pick and pack area, and assisting the Operations & Customer Success Manager.
Main responsibilities:
- Take ownership of customer’s issues and follow problems through to resolution
- Picking and packing the correct products for customer orders
- Arranging domestic and international shipments.
- Replenishing stock in the correct locations
- Ensuring stock is stored safely and correctly
- Checking for damaged or faulty products
- Ensuring pick and pack is tidy, organised and safe at all times
Key skills
- 2-3 years experience in a similar role
- Ability to work under pressure and be highly organised
- A great positive attitude
- A team player, supporting and working well within a team
- Strong organisational skills with the ability to multi-task and prioritise
- Proactive and shows initiative
- Strong customer service focus over the various communication channels
- Ability to work in a fast-paced environment
- Dedicated to resolving problems and challenging situations
- Strong administrations skills
- Attention to detail
Essential:
- Excellent verbal and written communication
- Customer focused attitude
Desired, but training can be given:
- Knowledge and some experience working with Amazon, Sports Direct and Decathlon
- Knowledge of
- Google suite of products
- Gorgias
- Cin7
- Export / Customs
Schedule:
- No late shifts or weekend work included
- Standard 8am - 4pm shifts with flexibility if required
- 8 hour shift
Work remotely:
- No
- Car driver essential, as countryside location
- Free car parking
**Benefits**:
- Free car parking
- Pension
- 21 days holiday plus bank holidays
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Bampton: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Logistics: 1 year (preferred)
Work Location: One location
Reference ID: Customer Service and Dispatch Coordinator
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