Care Co-ordinator

5 months ago

Penzance, United Kingdom Inspiring On Full time

**JOB DESCRIPTION CARE CO-ORDINATOR**

**ROLE: Care Co-Ordinator**

**RESPONSIBLE TO: Registered Manager, Chief Executive Officer**

**SALARY: £23795.20**

**SUMMARY OF DUTIES**
- To support the Registered Manager by providing care and support to our service users and care workers within the local community.
- To ensure the smooth day-to-day running operation of the service, completing administrative tasks in line with Inspiring On’s policies and procedures and other relevant regulations and guidelines.
- Ensuring that the service users receive the highest standards of care and support through effective allocation of staff.
- Completing direct observations and supervisions for your care teams within the correct timescales.
- Reassessing service users to ensure care plans are reflective of service user’s needs and condition.
- Actively seeking new business opportunities and supporting the commercial growth of the service.
- Ensuring the highest levels of customer service are always provided.
- To always uphold Inspiring On’s ethos and values.

**JOB RESPONSIBILITIES**

**PERSONAL DEVELOPMENT**
- To attend all training, both online and face to face relevant to your role, including induction and annual refreshers.
- To attend supervision, annual appraisal, and team meetings with the Registered Manager and use this to inform your personal development plan.
- To ensure compliance with all office systems, policies, procedures, and processes.

**QUALITY ASSURANCE**
- To acknowledge and respond effectively to all feedback, complaints, and compliments within correct timeframes.
- To assist in the completion of audits and subsequent action plans to improve business processes.
- Implement improvements to enhance the quality-of-care services.

**SCHEDULING AND STAFF COORDINATION**
- ** **To organise the care team effectively whilst considering the travelling distance and specific needs and preferences of our service users.
- To effectively plan pre booked annual leave for the care team to ensure adequate staffing remains.
- Drive improvements in care delivery by upskilling care team members, through observation and mentoring.
- To work closely with and communicate with other members of the team, professional bodies, and family members to ensure the highest quality of care.

**RECRUITMENT**
- To maintain adequate staffing levels by identifying shortfalls and completing job adverts for these roles and areas.
- Undertaking interviews and compliance checks to ensure the service is compliant with regulations.
- Undertake supervision, observations, and team meetings with the care team to improve retention and build excellent relationships with your team.

**SERVICE USER ASSESSMENT AND PLANNING**
- To regularly update the service user support plans based on feedback from the care team.
- To report any concerns to your line manager relating to significant changes in the service user’s health and support needs.
- To maintain permanent allocation of service user visits to promote and evidence good continuity of care.
- To process all new service user referrals and ensure capacity to support growth is shared with the team.

**SERVICE USER AND FAMILY COMMUNICATION**
- Act as the primary point of contact for service users and their families, addressing their concerns and inquiries.
- Promote positive relationships between service users and staff.
- To ensure that all service users understand the care and treatment choices that are available to them.
- To have a good understanding of individual service users and be able to respond effectively and responsively to changing needs.

**RECORDING AND REPORTING RESPONSIBILITIES**:

- Monitoring weekly ECM and KPI reports.
- To maintain confidentiality and work within the GDPR regulations.
- To produce reports and management information as required.
- To maintain the digital records ensuring the employee and service user files are always up to date.

**EMERGENCY RESPONSE**
- To collaborate with other health and social care professionals to provide the best possible care and support, and to escalate service user issues appropriately.
- Be able to act decisively and effectively to resolve urgent situations.
- To undertake on call duties to address service user emergencies or staff issues outside regular hours-there will be a rota for this.

This job description indicates the main duties and responsibilities of the role and is not intended to be an exhaustive list.

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