Helpdesk Administrator

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team at North Middlesex University Hospital in Edmonton. This is a 3 month fixed-term contract working 40 hours per week, Mon to Fri shifts alternating weekly between 8am-5pm and 9am-6pm.

**The role**:

- Reporting to the Customer Service Manager
- Provide a professional FM Helpdesk service
- Receive calls and enter the details onto the CAFM system to enable the works to be completed
- Support the planned maintenance programme by generating jobs and updating the system when work is complete
- Provide administration support to the department
- Working 40 hours per week, Monday to Friday 08:00 to 17:00 and 09:00 to 18:00 (alternate weeks)

**The person**:

- Must have experience of providing excellent customer service ideally in a helpdesk environment
- Knowledge of a CAFM system desirable - we use Maximo
- Excellent communication skills, both oral and written
- Able to work as part of a team and autonomously
- Well organised and able to prioritise workload

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

**Job Types**: Full-time, Temporary contract

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- prior helpdesk or call centre type: 1 year (required)

Work Location: One location