Customer Service Advisor

4 weeks ago

Sheffield, United Kingdom Simon Lincoln Recruitment Solutions Ltd Full time

**Days: Monday to Friday**

**Hours: 12:30pm to 5:30pm**

You will be expected to work in a multitasking manner and therefore as well as developing the core skills central to your role
gain experience across a range of other duties as directed by your line management
report faults to the helpdesk or your line manager as you undertake your duties (our aim being to fix things before they are noticed)
to report any student problem or any unusual behaviours to your line manager or the wardens

**Duties**
To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
To assist on open days and carry out viewings.
To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.
To comply with Health and Safety working practice and to provide information to visitors and subcontractors
To respond to emergencies, both during and out of working hours, in a professional and diligent manner.
To provide administration assistance to the Property Manager
To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.
Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.

**Skills**
IT Skills - Microsoft Outlook
IT Skills - Microsoft Office
IT Skills - Excel
IT Skills - Publisher
Excellent communication and interpersonal skills
Understanding and responding to the needs of a diverse tenure base.
Good organisational skills
Working and communicating with the General Public.
Achieving goals and targets within timescales
Self Motivation
Team Working
Taking, responding to and resolving complaints
Good general standard of education
Driving license and use of a vehicle for business purposes preferred but not essential

**Job Types**: Part-time, Temporary contract
Contract length: 8 weeks
Part-time hours: 20 per week

**Salary**: £10.50-£11.00 per hour

Schedule:

- Monday to Friday

Application question(s):

- Previous customer service experience
- Able to start immediately on a temporary contract

Work Location: In person

Reference ID: SLR15956

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