Test Lead

4 days ago

London, United Kingdom CDW Full time

**Description**

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

JOB SUMMARY

The Lead Tester will be leading the testing for Service Now initially but it is very much a mix of “hands-on” test delivery, developing strategy, tooling, automation and test capability for CDW Business Systems.

KEY RESPONSIBILITIES

As a Test specialist for In-House, Enterprise SaaS platforms and ServiceNow, your primary goal is to lead the testing strategy, approach plans, process and cases for Service Now and other system testing. To ensure the quality, reliability, and optimal performance of software solutions. Your role extends beyond conventional testing to strategic planning, mentoring, and shaping a robust test culture. Key responsibilities include:
Test Strategy Development:

- Formulate comprehensive test strategies tailored to ServiceNow and Cloud based SAAS platforms, ensuring alignment with organizational goals and industry best practices.
- Document comprehensive test scripts & usability cases in a well-defined, auditable and reportable area to ensure changes & defects are logged correctly.

Requirement Analysis and Planning:
Execution and Oversight:

- Lead the execution of test cases at various levels, including UI, database, and REST, ensuring comprehensive testing of ServiceNow functionalities and SaaS components.

Integration and Scalability Testing:

- Implement rigorous testing for seamless integration of ServiceNow with diverse systems. Evaluate scalability to accommodate growing business needs.

Risk Assessment and Mitigation:

- Identify potential risks in testing processes and develop proactive mitigation strategies to ensure the delivery of high-quality and risk-resilient software solutions.

Cross-functional Collaboration:

- Collaborate effectively with cross-functional teams, including developers, architects, Product owners and business stakeholders, to ensure testing aligns with project objectives.

Automation Implementation:
Define the test cases:

- Build strong relationships with the end user community, project team and product owner.
- Define, update, and maintain playbook of test cases for the ServiceNow platform you provide QA testing for.

Record Defects & Issues
- Reviewing and analysing system specifications by executing test scripts and reviewing results.
- Providing comprehensive reporting on technical issues, defects and change logs.

Team Leadership and Mentoring:

- Where required, manage and mentor a team of QA Testers, providing guidance, support, and fostering a collaborative working environment. Ensure knowledge transfer and skills development.
- Using your skills, knowledge, experience and best practice to pro-actively develop the test capability within business systems area of CDW Technology.

Continual Improvement
- Identify ways to improve processes so they are lean and efficient while meeting business delivery requirements in line with backlog.
- Continually identify ways to enhance testing quality but also minimising business impact & costs.
- Improve the team ways of working in line with best practice, standards, frameworks and test automation as well as the use of AI and industry standard tooling.
- Development of the test function and capability in line with best practice SDLC frameworks and methods

QUALIFICATIONS, SKILLS AND EXPERIENCE

Must Have:
Proven Experience
- Demonstrated experience as a QA Tester and ideally a Test Lead with a focus on ServiceNow / ITSM tooling and Enterprise level SaaS systems (e.g. Salesforce, Workday, SAP), showcasing successful delivery of high-quality software solutions.
- At least a 3+ years hands on testing experience with multiple ServiceNow Modules & Integration pipelines
- Experience managing testing at an Enterprise level and in high paced environment as an independent tester, in small and larger teams across a variety of technology and business challenges

Technical Proficiency
- Working within and

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