Infrastructure Support Specialist

4 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

This is a key role within the NHSBSA ICT Technology Operations, the Infrastructure specialist will work as part of a team in supporting the ICT Infrastructure, Voice and Data network services to ensure the provision of an efficient and reliable service across all BSA offices.

The post holder will be responsible for managing a range of IT Infrastructure, voice and data networks provided by both internal and external service providers to support the BSA ICT Strategy, including the implementation, management and on-going support. Uses specialist technical and business knowledge and co-ordination skills to manage the day to day operational activities and relationship between the ICT function and business areas, ensuring a unified approach to service delivery from the initial service design to service decommission.

The post holder will be required to work across the NHSBSA’s locations and will therefore be required to undertake a degree of travel across the country.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays 
- Flexible working (we are happy to discuss options such as compressed hours) 
- Flexi time 
- Hybrid working model (we are currently working largely remotely) 
- Career development
- Active wellbeing and inclusion networks 
- Excellent pension 
- NHS Car lease scheme 
- Access to a wide range of benefits and high street discounts 
- Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment.
- Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals
- Substantial knowledge and experience in supporting a wide range of ICT Services including telecoms, data networks and Server Infrastructure Systems.
- Knowledge of various infrastructure services including Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange
- Experience of effective stakeholder management.

Significant experience in supporting and troubleshooting complex ICT Solutions
- Knowledge and experience of network/firewall technologies
- Microsoft products & technologies - Azure/Active Directory, Office 365 with emphasis on Exchange Online and SharePoint.
- Microsoft System Centre Configuration Manager (SCCM) administration,
- Microsoft Server Clustering Experience,
- Knowledge and experience of SAN and NAS storage administration

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are responsible for**:
Technical Operations
1. As an Infrastructure Support Specialist you will support the Infrastructure Support Manager/Head of Technology Operations to deliver innovative ICT projects, support and develop the current ICT Infrastructure, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks.
2. Working with key suppliers, support the configuration and ongoing management of the BSA network environment;
3. Translate business requirements for IT services into technical deliverables within the network environment. It will require a thorough understanding of industry trends and opportunities;
4. Sustain a lead position within technology solutions and bring expertise in terms of Microsoft Azure environments, networking and telephony systems and solutions;
5. Ensure BSA networks operate securely, ensuring the confidentiality, integrity and availability of key business systems,
6. Ensure robust monitoring and alerting of the network environment is effectively managed
7. Ensuring that a comprehensive network patching scheme is enforced and maintained across BSA networks.
8. Liaise with suppliers in obtaining quotations for goods and services appropriate to the department;
9. Organise enhancements and upgrades as and when required through change control.
10. Ensure that comprehensive technical and system documentation is established, updated and maintained;
Staff Management
1. Undertake and support relevant recruitment and selection

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