Homelessness and Youth Services Senior Lead

3 weeks ago

Torridge District, United Kingdom Encompass Southwest Full time

Encompass has seen significant growth over the past 18 months specifically with the introduction of the Flow projects, Women’s Services and continued growth and development within our range of supported housing. This role has been introduced to support the charities infrastructure by providing day to day supervision of both projects and staff within Encompass’s Homelessness and Youth Services areas. This position will also include running the Youth Housing First project as the sole worker, a new initiative to support a small caseload of the most complex under 30s in North Devon and Torridge

The post holder will
- Provide day to day supervision of projects to ensure that we are working towards delivering projects within a Trauma informed and psychologically informed environment.
- Ensure that all staff working across the services feel supported to deliver a high standard of service to our clients and stakeholders
- Support the Operations manager and Chief Officer in the delivery of the Strategic Objectives.

The Lead will be responsible for working with the Operations Manager to maintain contracts, commissions and funding agreements through monitoring, evaluation and reporting. The emotional and mental demands of this post are significant as the lead role will often be working with people who are rough sleeping, homeless or at high risk of either or both. Some will be distressed and display challenging and complex behaviours; There will be exposure to a moderate-high level of health and safety risk associated with working with people with a high level of needs in outreach situations;
Key Relationships
- Torridge District Council Housing Options
- Northern Devon Assertive Outreach
- Police **Mental Health**:

- Together Drug & Alcohol services
- Private Landlords
- Children in Need
- Young Devon

Main Duties
- Line-manage, induct, supervise, organise training and appraise the work and development of all project staff within our Homelessness Service projects ensuring they are supported and guided appropriately.
- Run and be the sole worker for the Youth Housing First project, supporting a small case load of homeless or at risk care leavers and complex people aged between 18 and 30.
- Learn and practice the 7 principles of Housing First.
- Ensure that all projects continue delivering services within a Psychologically Informed Environment (PIE) and Trauma Informed Framework
- Encourage good teamwork and strong lines of communication between all members of staff and volunteers.
- Participate in the recruitment and selection process of new staff.
- Ensure service delivery and adequate cover from within available staff and organisational resources
- Keep yourself and the team up-to-date with policy changes and other key developments around a range of relevant issues
- Oversee/introduce fortnightly service team meetings
- Provide regular 1-1 supervision for all staff within our Homelessness services as dictated by our policies and procedures.
- Ensure that appropriate systems for case recording, statistics, follow up work and quality control are developed and maintained jointly with the Operations Manager and Office and Finance Manager.
- Ensure effective working relationships with all partner and network agencies and develop effective relationships with relevant external organisations
- To co-ordinate and lead on Team Around the Person (TAP) meetings.
- Promote Encompass services to potential new users and a range of external individuals and organisations
- Represent Encompass, as appropriate, to statutory, voluntary and commercial organisations, professional bodies and institutions.
- Advise the Operations Manager on staffing and service delivery issues and work together to resolve these.
- Contribute towards the Annual Report as requested.
- Be part of the Encompass Out of Hours on-call system.
- Attend weekly Operational Meetings.

Quality of Care
- To help create and promote an ethos whereby clients are empowered to make positive choices and plans for a healthier future.
- To develop a relationship of trust with clients to enable them to develop a sense of identity and help them gain confidence to achieve their goals.
- To liaise and feedback to the wider teams at Encompass with regards to any issues, concerns or development with individual clients.
- To ensure that the clients supported are treated with respect and dignity at all times.
- To ensure the clients supported are involved in developing the project through consultation and feedback.

Communications
- To be able to communicate respectfully and compassionately with clients
- To be able to communicate well with partner agencies and colleagues.
- Ability to communicate passionately and effectively about the different issues affecting rough sleepers in society.
- Participate in handover and staff meetings.
- To be able to produce coherent verbal and written reports and case notes.

Working Relationships
- To behave in such a way as to build positive

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