Customer Sales Advisor

3 weeks ago

Gloucester, United Kingdom Great Western Railway Full time

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the team?**

You will confidently and impartially sell the full range of tickets and services, ensuring that customer requirements are met and exceeded, provide information and assistance to customers and ensure that the station environment is kept to a high standard. This role covers Gloucester, Stonehouse and Stroud and involves lone working.

When working at Gloucester, you'll also be involved in the depots TSSO - preparing and maintaining ticket selling machines used by traincrew.

**About the job?**

As a Customer Sales Advisor you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, whilst exceeding our customer's expectations.

**Your main responsibilities will be**:

- Being dedicated to our customer's needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
- Maximising opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive
- Able to work to strict procedures

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- Live within 1 hour of Gloucester Station

**Working Pattern?**

This role requires shift working including weekends and bank holidays.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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