County Supervisor

**Hours**: 2 posts of 37 hours

**Location**:1 post based in Coalville and 1 post in Hinckley, with travel across a range of locations

**Contract**:Permanent

**Responsible for leading on**:Supervision of Full Advice / Adviceline / Small Projects

**Who We are**:
Citizens Advice LeicesterShire is an independent and local not for profit organisation, providing accessible and high quality information, advice and education to anyone who needs it. Last year we supported 31,715 people across Leicester and Leicestershire, securing around £14,109,952 in maximised income for our citizens. We take a partnership approach to deliver our services, working with local government, National Citizens Advice and local VCSE organisations.

**About the role**:
If you want to make a positive difference in your community, this role is for you. As a County Supervisor, you’ll directly lead and support our team. You’ll ensure that clients receive excellent advice services that meet Citizens Advice standards.

The main purpose of the role:

- Oversee advice sessions/projects: ensure we’re meeting client needs and reaching our goals.
- Support team development: monitor performance and provide feedback to help staff and volunteers grow.
- Maintain quality standards: check cases, offer support, and work to keep our advice top-notch.
- Gather insights: collect data and prepare reports to help us understand our clients better.

**About you**:
You’re passionate about helping others and want to create a welcoming, supportive work environment. You’re also a good communicator, an approachable leader and enjoy helping people reach their potential.

To be successful in this role, you will:

- Communicate effectively: express yourself clearly in writing, in person and over the phone.
- Manage your time well: handle multiple tasks, set priorities and meet deadlines
- Connect with people: build positive relationships and work effectively within a team.
- Motivate and inspire: guide and encourage staff and volunteers to do their best work.

**Why work with us?**

We make a difference. We believe in levelling the playing field.

Following the appointment of our new CEO, this is an exciting time to join Citizens Advice Leicestershire. We are working on refreshing our purpose, values and setting our long term strategy to ensure we are fit for the future; this role will play an influential part in this work. You will have opportunities for personal development, to create change and deliver impact.

**Planned date(s) for interviews**:14th/16th May 2024 at our Coalville branch

**Job Types**: Full-time, Permanent

Pay: £26,421.00 per year

**Benefits**:

- Additional leave
- Company pension
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person