Recall and Admin Clerk

WEAVERS MEDICAL

**Title**: Recall and Admin Clerk

**Responsible to**: Practice Manager

**Location**: Weavers Medical

**Hours per day**: 5.5 hours per day - 27.5 hours per week

**Main Purpose**:

- To assist with generating recall communication making appointments for various clinical areas
- To maintain patient electronic records for administrative reasons, the Quality and Outcomes Framework (QOF) and for medical care. The records must be accurate and contemporaneous.
- To assist with various other admin tasks.

**Key Tasks**:
**Recalls**

b) Administers call and recall system for NHS health checks.

c) Generates all recalls and follow up reminders for annual flu programme.

d) Runs Ad-hoc recall searches and generates letters as required from time to time, as advised by the assistant manager.

**Other Admin Tasks**

a) Daily checks all incoming Out of Hours tasks for any patient who may need following up. Communicates with GPs or Nurses via task for any follow up required.

b) Deals with all tasks assigned to the Recall group including all pathology result and incoming letter follow ups.

c) Runs regular searches to pick up any patients who have not attended for follow up appointments from letter or pathology actions. Takes necessary action as advised by the GP.

d) Adds Mammogram results to patient records as and when received.

e) Deals with immediately necessary/temporary resident forms - sending the relevant forms to PCSE.

f) Any other QOF work as required from time to time from the management team or QOF lead GP.

g) Any other admin duties as considered relevant to the post

h) Scanning incoming letters as required - this task is shared amongst the Support Services team.

**Health & Safety & Fire Safety**:

- The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.
- The post holder will adhere to the Prospect House Fire Strategy.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Taking part in regular team meetings.

**Communication**:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.

**Job Types**: Part-time, Permanent
Part-time hours: 27.5 per week

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
All users of the building required to wears masks at all times, hand sanitiser available throughout the building.

Ability to commute/relocate:

- Kettering, NN16 8DN: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have Grace C or above (or equivalent) in GCSE (or equivalent) English Language?
- Do you have Grace C or above (or equivalent) in GCSE (or equivalent) Maths?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative Assistant: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 07/07/2023
Reference ID: WMRAC