Senior Service Advisor

6 months ago

Falkirk, United Kingdom Calex UK (Stellantis Automotive Recruiter) Full time

Are you a Service Advisor looking for a new and exciting challenge?

Can you deliver outstanding customer care and satisfaction?

Then look no further, this **Senior Service Advisor **role at **Evans Halshaw Vauxhall **in **Falkirk, is just for you**

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet - we don’t mind

As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.

**What does the role of Senior Service Advisor involve?**
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader

**What do you need to succeed as a Senior Service Advisor?**
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines

**Salary & benefits**:

- Salary of £25,942
- Plus bonus £6,000
- Pension
- Critical illness pay
- Life assurance
- 23 days holiday, plus bank holidays
- Exclusive company discounts on used car purchases, leasing deals and aftersales services

**Why Evans Halshaw Vauxhall is a great place to work**:
They are a long standing, busy and very successful main dealership

You will have access to regular manufacturer training to help you succeed and develop your career

They offer strong rewards, incentive programmes and great career opportunities

You will be supported by a motivating Service Leader and work alongside a great team

**About Calex UK and the recruitment process**:
Calex UK is a training provider for a number of automotive manufacturers, including Stellantis who manufacture brands such as Vauxhall, Peugeot, Citroen & Fiat.

Calex UK is also an automotive recruiter and are contracted to Stellantis to support and supply talent for roles within their UK dealership network.

HP

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- Life insurance
- Sick pay

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Falkirk, FK3 8XX: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please tell us briefly why you would like to work as a Senior Service Advisor at this Vauxhall Dealership and what relevant experience you have for the role.

**Experience**:

- Service Advisor in a Car Dealership: 1 year (preferred)
- Other Customer Service Job: 1 year (required)

Licence/Certification:

- UK Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Evans Halshaw Senior Service Advisor Falkirk

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