Servicenow Technical Consultant

5 days ago

Bracknell, United Kingdom Fujitsu Full time

**Set the Scene**

We are looking for a ServiceNow Technical Consultant to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will

1. have responsibility for technical input to qualification and business approval meetings to make a recognized technical contribution.

2. educate and negotiate the right technical solutions for your customers. Advising on options, risk and impacts on business processes and technical architecture.

3. design small or medium scale solutions (or parts of larger solutions) which need mínimal review following peer review.

4. assist in the scoping of new opportunities and to design tools and techniques to deliver efficiently;
5. represent Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu’s reputation in the market place.

6. engage with the Fujitsu Business and Engagement team to own the solution delivery on ServiceNow projects, and support business growth and other related activities.

7. maintain a high level of product and solution knowledge and an up-to-date skills profile in ServiceNow services.

8. support the sales team in developing the business, utilising your expertise and experience of ServiceNow & other ITSM/ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities.

9. deliver a positive and value-add experience for your customers in every interaction.

10. contribute tactical and impactful tools, techniques, and methods to continuously improve Fujitsu’s technical delivery.

11. assist with gap analysis highlighting current state, future state, customer needs, best practices, market demands and competition.

12. understand sales processes, information and support requirements, and assists sales staff in identifying leads.

13. communicate in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs.

Fujitsu is a world-leader in Enterprise Service Management (ESM). As a ServiceNow Elite Partner, we combine our years of experience and know-how with the power of ServiceNow, to deliver ESM processes that improve efficiency, reduce cost and free our customer’s staff to concentrate on what they do best - which is running the business. Our range of solutions are highly flexible and easily scalable, and regardless of business size, or whether the customer requires an off the shelf solution or something that’s individually created for the business, we can provide them with the configuration they need.

We are one of the world’s leading ServiceNow partners with a large number of successful implementations. We provide a comprehensive enterprise service management offering that includes; business consulting, implementation and integration, design and development, global delivery center, certified training, and authorized support.

**What we offer**:
To be part of a growing team and pushing the boundaries, when you join our team, we offer you an attractive salary and benefits. You will get the opportunity to work in a flexible environment and the opportunity to build your career.

**Key Performance Indicators**:

- Capable of developing solutions to problems within own specialist area not previously encountered.
- Customer satisfaction on solution delivery to an appropriate level of quality, in accordance with agreed specifications and standards.
- Document reports, compelling solution presentations, proposals and further documentation for customers and/or for internal purposes.
- Extension business won and new business won via direct engagement with Sales/ Pre-Sales and leverage from existing client relationships.
- Effective communication and team work including external development partners as well as customer interaction and stakeholder management on customer projects.
- Evidence of thought leadership examples, speaking, events and articles.
- Accurate estimating for Cloud project delivery and system deployments.

**About you**:
You will be educated to degree level or have at least 3 years of experience, preferably within the IT industry. You will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts and principles together with experience of working with quality control and testing standards.

**Core Skills**
- ServiceNow Certified Administrator
- ServiceNow Certified Implementation Specialist
- Ability to manage competing priorities in a complex environment
- Excellent written and oral communication skills including customer liaison at senior levels
- Excellent interpersonal and negotiating skills, ability to enable collaboration
- Project/change management experience and skills
- Investigation and analysis of problems with a method

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