Welcome & Service Assistant

7 months ago

Chesterfield, United Kingdom National Trust Full time

This is an exciting time to join Hardwick and Stainsby as we develop our visitor experience, engagement and connections to our fantastic historic hall, collection, garden, mill and wider estate.

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic exceptional service and growing support. We are looking for 4 new team members to join us on a fixed term, annualised contract.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 450 hours over the duration of the contract and on average, you'll work 18.75 hours per week but again, this will be flexible depending on operational demand.

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Hardwick, an impressive Elizabethan masterpiece, with a world-class collection, garden, flour mill (Stainsby Mill) and heritage listed estate, something for everyone. We are passionate about caring for this wonderful property and visitors are at the heart of all we do. You'll be joining a busy, driven team, who like a challenge and work at a fast pace. We collaborate with each other and the wider property to engage, share our stories and provide a personal, tailored, and exceptional service.

This is a great place to work and an exciting time to join the friendly 60+ team and over 400 volunteers, who are looking for engaging, driven, visitor-focused people who will bring energy and ideas to this vibrant property.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you, if you are:

- Customer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (450 hrs py to 31/01/24)

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