Delivery Lead

4 months ago

Worcester, United Kingdom Open GI Ltd. Full time

Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.

It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.

We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

**Position**:
The key purpose of this position is to lead the timely and accurate delivery of end-to-end client outcomes in an efficient and effective manner while striving to continually improve.

**Your key responsibilities**
- Deliver products and services using Agile methodologies, resolving impediments and iterating frequently. Act as a scrum master coordinating stand ups and sprint planning.
- Own the relationship with the client (and any 3rd parties) delivery teams (on transition from sales).
- Ensure the delivery framework remains up to date in relation to the tasks/activities (as well as elapsed time to execute) and capabilities required to execute client outcomes.
- Lead the delivery of client outcomes. Responsible for ensuring the delivery teams maintain the agreed standards for quality, scalability, security and robustness.
- Manage resource effectively in the delivery of client requirements.
- Stakeholder management of key Customer delivery as determined by the business.
- Review deliverables and manage improvements in the delivery of outcomes.
- Coach, support colleagues in their engagement with clients.
- Evolve the product, service offering to create value for clients and for Open GI.
- Proactively build relationships and collaborate with Development, Delivery Teams, Sales and other functions to ensure a positive delivery process for Customers.
- Continually plan and lead the delivery of change, ensuring that technology solutions achieve the right outcome for the customer and business.
- Take account of risk, impact and business factors such as cost and skills in the implementation of the delivery strategy.
- Agile & Lean Principles: guides and champions lean and agile principles for achieving quality, adaptability, speed & alignment. This includes the practices, techniques and tools that support those principles, and an understanding of when things may or may not be applicable in a situation or context.

**Requirements**:
**Experience**

***
- Background in hands-on software development, delivery, business analysis, or testing within cross-functional teams
- Practical experience of all aspects of the software delivery lifecycle
- General Insurance / financial services industry knowledge (advantageous)
- Extensive experience of delivery and release processes to a highly available commercial environment
- Experience leading software development teams in an agile environment to deliver business outcomes
- Proven experience managing multiple work streams with quick turnarounds and moving parameters
- Experience of key methodologies, approaches and market trends in the industry

**Other information**:
**Mission and Values**

**Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate how we work together in synergy and continually deliver for our customers**:

- Accountability: We take personal pride in finding solutions and achieving results
- Innovation: We lead the market by being proactive, product-led and forward thinking
- Teamwork: We work collaboratively, recognising and celebrating success
- Trust: We build trust on integrity, transparency and respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

**Benefits package**
- Competitive salary depending on skills and experience
- Company pension
- Bonus opportunity
- Life assurance and critical illness cover
- Cycle to work scheme
- Perkbox - an exclusive platform offering a wide range of discounts and benefits
- Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
- A hybrid approach to work
- Opportunity for a more

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