Gsoc Operations Specialist
6 days ago
At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?
Summary
The Operations Specialist serves as an expert resource representing industry business practices; aligning program administration, logistics, marketing, account management and regulatory compliance into tactical daily operations.
Essential Functions*
- Serve as the liaison and point of contact between Crisis24 EP and Operations vendors, prospects, and clients
- Oversee client and vendor scheduling coordination
- Coordinate and disseminate communication between clients and vendors regarding all logistics including pick-up and drop-off times, vehicle scheduling, convenience preferences, route selection, regional threat assessments and other variables affecting the assignment
- Resolve Operational complaints and poor satisfaction reports
- Respond to requests for assistance by troubleshooting and providing solutions to driver related problems
- Create and maintain a vendor tracking log that details client feedback and Crisis24 EP scheduling interactions; developing enhancements to vendor services and implementing corrective action when required
- Be able to problem solve resolution activities for all Operational issues
- Participate in a variety of meetings, representing ground transportation issues and communicating updates and department policy to all functional areas of the organization
- Ensure appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is
satisfactory
- This job description is not a comprehensive list of all required activities, duties or responsibilities. Duties, responsibilities and activities may change, at the discretion of leadership at any time with or without notice
Competencies and KASO (knowledge, aptitude, skills and other)
- Operations and security expertise
- Multi-tasking time sensitive and detailed Operations planning activities
- Industry and business acumen.
- Demonstrated organizational and time management skills
- Strong written and oral communication skills
- Ability to work independently while establishing effective relationships, collaborating with peers and clients
- Successful client management experience
- A demonstrated history of effective conflict resolution skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, scanners and copiers.
Position Type/Expected Hours of Work
Regular full-time working hours equate to 40 hours each week. Operations roster of shifts, 06:00 to 14:00 and 12:00 to 20:00. Weekends will be required. On the job training is provided and covers all shifts.
Travel
This position does not require routine travel.
Education and Experience
- A high school diploma is required
- An associate’s degree or bachelor’s degree from an accredited school is preferred
- Three (3) to five (5) years of experience in an Operational environment is preferred
- Dispatch experience with executive transportation is preferred
- Multi-lingual and multi-cultural skills are preferred
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.
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