Product Aftercare Specialist

**Product Aftercare Specialist**
- **£25,000 pa**:

- **Based in Sheffield**:

- **Hybrid Working**:

- **Excellent Company Benefits**:

- **Fantastic Working Culture**:

- **Training Programme**

**OUR CLIENT**

Our client is a market leader in providing innovative/solution driven software to some of the biggest names in the fleet industry. This is a company that has fully embraced changes and has in fact led the way in terms of developing technological advanceswhich now support those who operate within this sector. As a result, our client is one of the most respected and fast-growing companies in their field and due to their continued growth, can now offer a fantastic opportunity for a Product Aftercare Specialistto join their operational team.

**THE OPPORTUNITY**

**Your key responsibilities will include**:

- Proactively managing customer accounts to ensure successful adoption of our client’s product.
- Continuing to manage the process of successfully onboarding new customers throughout their early life cycle after handover from the implementation team.
- The organisation of data collection, cleansing & testing prior to importing this data.
- Assessing the customers intended use of the product whilst managing and creating action plans to improve usage and understanding.
- Developing meaningful relationships with customers and nurturing trust throughout their journey.
- Being a product expert in all areas to enable the support of the customer base.
- Providing excellent customer support throughout the customer journey.
- Working collaboratively with the training team to identify potential training opportunities.
- Gathering feedback items and highlighting to the Product Aftercare Manager.

**SKILLS AND REQUIREMENTS**
- Excellent verbal and written communication skills.
- Experience within the fleet/transport industry would be desirable but not essential.
- Proven technical, problem solving and troubleshooting ability.
- Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
- Excellent organisational and time management skills, the ability to prioritise workload, whilst working autonomously.
- Highly IT literate (CRM/Microsoft Excel/Databases/O365)
- The ability to deal with stakeholders at all levels is extremely important.
- Excellent time management skills and the ability to prioritise workload.