Case Officer
2 weeks ago
**Case Officer**
**£13.97 per hour**
**Manchester City Centre**
**Hybrid working**
**Temporary**
**Full-time (37 hours per week)**
**Key Responsibilities**:
- Processing complaints and recommending/deciding on the appropriate course of action.
- Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard.
- Providing an excellent service to complainants.
- Quality checking yours and others work.
- Supporting the administrators within the team.
- Following strict procedures and protocols.
- Updating the in-house database to ensure your work is recorded currently.
- Following strict processes and procedures.
- Managing own caseload of complaints.
**Person Specification**:
- Excellent verbal and written English (essential).
- Previous administration experience in a busy environment (essential).
- Ability to work at pace and work independently (essential).
- Excellent organisational skills (essential).
- Ability to follow stringent policies and procedures (essential).
- Basic understanding of safeguarding (desirable).
- Experience of managing own caseload (desirable).
**Benefits**:
- Weekly pay
- Hybrid working
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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