Locksmiths Coordinator

**Job Title **Locksmith Coordinator

**Hours **40 hours

**Location **Inverness

**Salary **£24,000 - £26,000 per annum depending on experience

**JOB** **OVERVIEW**

We are seeking to recruit a Locksmith Coordinator to join our busy Ironmongery and Locksmith team. This role will suit a skilled administrator who is capable of managing a schedule of appointments for the Locksmiths, ensuring that our customers receive the best service possible.

**KEY** **RESPONSIBILITIES**
- Act as the first point of contact for external locksmiths.
- Manage the appointments of external locksmiths.
- Ensure all paperwork including quotes, purchase orders and technical documents are processed and filed in a timely and efficient manner.
- Liaise with external locksmiths to ensure that all invoices are processed in a timely manner.
- Maintain the computerised customer and prospect database.
- Ensure confidential information is handled and processed in accordance with GDPR.

Deal with the routine enquiries from customers and staff. (i.e., by telephone, written correspondence, in person) and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.
- Assist the internal & external sales teams within the department.
- Develop and maintain product knowledge, aspiring to achieve Guild of Architectural Ironmongery status.
- Adhere to all MIS Ltd policies and procedures including those relating to health and safety and environmental protection.

**SKILLS & EXPERIENCE**
- Ability to work within and contribute to a team
- Excellent numeracy and literacy skills.
- IT literacy and familiarity with computer packages such as Microsoft Word and Excel.
- Knowledgeable in working with security software systems desirable but not essential.
- Experience in a similar role is desirable but not essential.
- Able to balance conflicting priorities within the given time.
- A drive to continually learn and develop.
- Ability to work alone and make decisions while working for the good of the team.

**BENEFITS**
- Accredited Living Wage Employer
- Pension scheme
- Death in Service Scheme
- Cycle to Work Scheme
- Employee discount
- Discretionary annual bonus, based on company performance
- Extra holiday after one year

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person