Operations Supervisor

3 weeks ago

Broxburn, United Kingdom Pivotal Full time

**Operations Supervisor - Edinburgh**

An exciting opportunity has arisen for an Operations Supervisor to join our dynamic and friendly team at Pivotal Edinburgh to facilitate the continual growth and expansion of the business. We are therefore looking to recruit people to join us at this exciting time for Pivotal.

Pivotal has a highly skilled and competent team offering a wide range of competitive cash management services and security systems to a vast array of industries within the UK and Ireland. Pivotal’s cash division specialises in CVIT, Coin Services, ATM Services, Cash Management and Foreign Exchange. We have invested in the highest accreditations and memberships to ensure we operate at optimum level in every service area we offer. Our vision is to provide the highest standards of service delivering value, quality and innovation to all customers. Our vision is underpinned by our corporate values:

- Integrity - to always be trusted
- Expertise - to provide leading solutions
- Customer Focus - to work in partnership with our customers
- Innovation - to provide innovative tailored solutions
- Best Service - to provide the highest levels of service to all customers
- Respect - to fully respect staff, customers and all stakeholders

**Rate of Pay**

With an annual salary of £30,000, you will be contracted to work a minimum of 40 hours per week (5 x 8 hour shifts) to be worked over a working week Monday to Sunday which will include working some public/bank holidays as may be necessary. You will be paid monthly by credit transfer to your nominated bank account.

**Pension Scheme**

After 3 month service with the company you will be automatically enrolled in the company pension (NEST), if eligible.

**Holiday Entitlement**

You will be entitled **20 days** holiday plus **8 statutory days** per year.

**Promotional Opportunities**

Company is expanding and growing, great career prospects.

Working within a fast paced department you will form part of the management team. You will be responsible for the day-to-day running of the Branch Operations Department, incorporating the Secure Area. You will utilise various company equipment and coin-counting machinery within the department, ensuring the efficient running of the department.

You will be responsible for assisting in the processing of containers, into and out of the department daily. You will need to ensure employee rostering is complete and updated weekly along with TMS system. You will input and collate reports and assist in managing full audit trails in the department on a regular basis. A full induction Training Programme will be provided by Pivotal. Followed by On-the-job training. You will be assessed during the training period. You will be paid for your training period.

Additional tasks include:

- Route planning and route optimization throughout UK
- Briefing and debriefing drivers
- Liaising and communication with various parties to ensure service levels are upheld
- Completing all relevant documentation
- The efficient planning of vehicles
- Ensuring resources are utilised as efficiently as possible
- Providing customers with on time deliveries / collections to ensure strict time windows are met.
- Ensure ad hock & seasonal collection schedules are updated in line with client’s requests.
- Providing solutions to any problems
- Activity based planning based on customer demand
- Planning of fleet downtime to uphold fleet service schedules
- Working with suppliers to ensure business costs our controlled
- Driving Transport efficiencies and fuel KPIs
- Demonstrate legal and compliance Knowledge surrounding Operator’s license
- Managing the dispatch of approximately 40 drivers
- Activity based management of drivers to ensure company provides a high level of customer service.
- Ability to identify areas for cost control and saving within the business.
- Control Daily telematics system, in house fuel monitoring systems.
- Line management of drivers including review of performance, recruitment, selection and supported intervention in formal HR process

**Essential Criteria**
- Experience of high degree of attention to detail
- Experience in Microsoft packages
- Proficient in Health & Safety management / processes
- Proven ability to communicate well and effectively lead a team
- Ability to work under time pressures and on own initiative.
- Full 5 year checkable employment/academic history
- Team motivation, target setting and monitoring progress reviews
- Routing and fleet management experience

**Personal Criteria**
- Have a high level of reliability, flexibility and a good team player
- Excellent verbal/written and numerical skills
- Observant, mindful and vigilant
- Ability to undertake multiple tasks with mínimal supervision
- Ability to organise/prioritise own workload and that of the team
- Open to varied working practices

**Security Checks**
- Up to a 5 year employment history
- Adverse financial credit check
- DBS Criminal Record Chec

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