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Customer Services Advisors

3 months ago

Southport, United Kingdom Sefton@Work Full time

**Customer Services Advisors**:
**Description**:
The Role

Working within our Customer Services team, our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.

The Customer Services department is open 364 days of the year and is a 7-day operation.

Key Accountabilities and Skills
- Analyse data, identify issues and take appropriate action to determine satisfactory resolution to ensure the distribution and fulfillment of Customers orders.
- Analyse key trends and make recommendations to implement long term solutions.
- Take ownership and be responsible for adhering to process guidelines, providing clear and relevant communications, ensuring all aspects of administration is accurate and complete in a timely manner.
- Proactively and independently keep knowledge, skills, and competencies up to date and develop them to meet the demands of the role.
- Develop and maintain effective professional relationships with Key Stakeholders.

The Right Person
- Ability to manage change, reacting and re-prioritising to adapt in a fast-paced environment whilst managing complex processes to achieve crucial deadlines.
- Ability to learn complex processes and work to deadlines.
- Able to work automatously whilst delivering professional and exceptional levels of Customer Service.
- Excellent computer skills, confident in navigating around multiple systems; proficient in Excel, Word, and Outlook.
- Good analytical and problem-solving capability, innovative thinking.
- Strong communicator with high levels of written and verbal communication skills.
- Well organised, with ability to multitask.
- Strong Team ethic

**Contract Type**: AnyContractType

**Hours of Work**: FullOrPartTime

**Expiration Date**: 19/05/2024