Under Floor Heating Site Support
3 weeks ago
**Polypipe Building Products** are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.
**Responsibilities**:
- Offer support to installers/homeowners and External Sales team in relation to any technical issues with UFH
- Manage any customer issues and complaints in relation to UFH including arranging site visits with an installer
- Support with onsite training and assessment of new Installers
- To help drive project and enquiries into our merchant partners
- To deal with any customer complaints and warranty claims
- To support with technical phone calls and warranty support by phone and video chat
- Assist with projects that require a quotation by offering advice and measurement services on UFH projects
- Promote the company products and services including our partnered stockists
- Assist Sales team with any networking events and merchants/exhibitions where required
**Requirements**:
- Significant customer service and technical skills
- Plumbing qualification NVQ Level 2 or time served in industry (required)
- Knowledge of Electrics in relation to heating systems i.e. S Plan,Y Plan
- Ideally qualified as an Assessor or recognised training qualification (A1/V1)
- Working knowledge of UFH systems an advantage (Training given)
- Good knowledge of modern control systems including Smart controls
- Highly computer literate
- A highly collaborative style and able to thrive in a team environment
**Job Types**: Full-time, Permanent
**Benefits**:
- Company car
- Company pension
- Gym membership
- Life insurance
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
- Technical Skills: 1 year (preferred)
Licence/Certification:
- Plumbing Qualificaition (preferred)
Work Location: On the road
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