Reception Team Member

2 weeks ago


Oldham, United Kingdom J.W. Lees Full time

RECEPTION TEAM MEMBER
- Boat and Horses, Chadderton, Oldham, Greater Manchester, United Kingdom
- Permanent
- NMW Hourly Rate Profit share, discount card

**Reception Team Member**

We are looking to recruit **Reception Team Members **to join the team.

As a **Reception Team Member** you will be the first face to greet our guests and give them a great impression of our amazing hotel. Dealing with our guests on a daily basis and supporting the Management team, you’ll be an expert in communication and know how to work well as part of a team.

**Reception Team Member benefits include**:

- Competitive pay
- Profit share
- Discount in all our managed pubs and hotels
- Amazing progression opportunities
- Access to our Employee Assistance Programme

**Responsibilities**:

- Meet and greet guests and visitors to the Hotel
- Manage face to face, on line and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
- Maintain a high standard of personal appearance

**Where you will be working**:
**About JW Lees**:
JW Lees is a sixth-generation family brewery company which was founded in 1828. Our six values are at the heart of everything we do:

- **Proud - Savvy - Honest - Passionate - Personal - Together**

As a key team member of the JW Lees family we will offer you a competitive package, fantastic team environment and supported development opportunities throughout your career.


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