Training Consultant

4 weeks ago


Kingston upon Thames, United Kingdom Wolters Kluwer Full time

Position Summary

To deliver consultancy-based training to external customers, both at their premises in the UK or online. The primary focus of the training consultant is to ensure that customers who have invested across the Wolters Kluwer CCH Suite are able to maximise the return on their investment. To provide added value services through this role, significant industry experience will be utilised to challenge and shape customers business practices to their benefit and thus offering a superior standard of customer service.

**Responsibilities**:

- To successfully deliver training and consultancy on all designated areas of the CCH Suite of products to new and existing customers. The focus for this role will be on non-compliance products, predominantly CCH Practice Management and CCH Document Management.
- Utilise the extensive industry experience gained in accountancy practices or consulting, to challenge and develop a customer’s business process from the position of being ‘an expert’.
- Deliver internal training where required to support the development of colleagues.
- Support the wider business in understanding our products and services.
- Maintain and develop training materials (including help documentation and eLearning).
- Conduct training needs analysis for customers to assist with providing appropriate training solutions.
- Build solid customer and team relationships.
- Work with colleagues to improve processes, procedures & implement change where necessary.
- Provide accurate and timely information to project managers and professional services managers.
- Seek opportunities to develop further growth with customers through additional products and services.
- Deliver consultancy services across the core areas of focus, whilst considering the customer experience in practice of using the CCH Suite.

Skills & Competencies
- A history of training and consulting across back-office practice management/contact management systems or document management systems.
- +2 years in a training/consultancy capacity.
- Ability to quickly absorb detailed product information.
- Professional communication skills, both written and verbal
- First class organisation skills, ability to use time well and deliver work on the agreed time frame.
- Customer focus - able to understand customer requirements and adapt style and content to suit.
- Continually seek customer feedback to enable setting and continued delivery of high standards.
- Confidently handle difficult situations.
- Strong team player with values which support a ‘Win as a team’ ethos, with the ability to work on your own initiative.
- Ability to simplify the complicated.
- Strong problem-solving skills.
- Strong IT skills, with demonstrable evidence of working with various common office systems and remote communications technology.
- A self-starter, with the ability to quickly learn new skills and adapt to new technologies.
- Experience of converting traditional training into engaging eLearning/Digital formats.
- Experienced in delivery of structured engaging training services via online platforms.
- Likely to have or working towards a formal training/consultancy standard/qualification.
- Likely to have or working towards a formal training/consultancy qualification in online facilitation.

Technical / professional qualifications:

- Recognised Training/Consulting Qualification (desirable)



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