Befriending Coordinator

POSITION: Friendships Coordinator - Vintage Vibes - 19hrs

SALARY: £27, 088 (pro-rata, based on 36 hr full-time)

RESPONSIBLE TO: Operations Manager - Vintage Vibes

START DATE: 1st September 2023

PURPOSE OF THE JOB

Vintage Vibes puts together volunteers with lonely people over 60 (called our VIPs), who are matched based on shared interests, to tackle isolation through creating long-lasting friendships.
- To deliver a quality, personalised and responsive VIP‐led service to older people in Edinburgh so that more over 60s are able to live at home for longer and have better social connections and relationships
- To carry out the quality of practice essential to Vintage Vibes, and be committed to the values and innovative practice of this unique service
- To work alongside the Vintage Vibes staff team across both organisations, volunteers and the wider teams of both charity partners.
- Co‐ordinate and supervise the provision of the service and volunteers in the delivery of the service.
- Carry out quality practice and activities in accordance with statutory requirements, quality standards and The Partners’ policies and procedures
- To be flexible and adaptable in line with evolving project requirements and volunteer and VIP needs.
- Line Management of Volunteers

KEY DUTIES
- To work with the Vintage Vibes team across both partners to deliver the project.
- Create and support 1:1 friendships between volunteers and VIPs
- Contribute to the planning, development, and delivery of the project in line with Vintage Vibes’ overall strategy, vision & values.
- Identify opportunities to ensure appropriate referrals to the project, through targeted marketing of the project to potential new referral agencies/client groups, including groups who are among those harder to reach.
- Create and support 1:1 friendships between volunteers and VIPs
- Manage level of referrals and necessary associated communications
- Respond to evolving VIPs needs through short-term additional support, signposting and additional engagement opportunities.
- Plan and co‐ordinate schedules for volunteers
- Represent Vintage Vibes and/or the partners in matters relating directly to Vintage Vibes, and/or the wider organisations.
- To collaborate with Vintage Vibes colleagues in the management and support of volunteers.

NETWORKING
- Networking with local organisations and causes to establish potential partnerships and engagement opportunities for VIPs

OPERATIONAL SERVICE DELIVERY
- Ensure that the Service is delivered in such a way that it:

- Treats everyone as an individual.
- Operates in line with best practice standards of service delivery and is an excellent service for VIPs and volunteers.
- Contribute to the development and updating of policies and procedures of the project in line with best practice and ensure that they are met by volunteers and VIPs who are part of the project.
- Ensure that funding related outcomes and/or targets for the project are met or exceeded.
- Work in partnership with Third Sector services, statutory services, and other external agencies for the benefit of VIPs and volunteers and for the success of the project.
- Record, collate and report on project outcomes, testimonials, and case studies to demonstrate impact and feed into future project improvement.
- Collaborate on potential project development and implement pilots to test for change.
- Support and co-ordinate volunteers involved in provision of Vintage Vibes’ VIP groups, including potential new groups.
- Carry out monitoring and evaluation, for internal and external reporting and in support of future funding, sponsorship, and promotional activities
- Contribute to communications, including a regular VIP newsletter
- Contribute to reports and compiling of required documents in preparation for Consortium Steering Group meetings.
- Contribute data to the CRM system, ensuring accuracy and keeping information up to date and in line with project data policies.
- Engage with the Vintage Vibes Volunteer Portal

VOLUNTEER MANAGEMENT AND CO‐ORDINATION
- Line manage and co‐ordinate volunteers and ensure that regular support, supervision and appraisal is provided in line with volunteer policies and procedures
- Gather feedback, ideas and suggestions from volunteers to constructively and usefully inform project improvement planning.
- Recruit, induct and train volunteers in line with volunteer policies and procedures, including running group training sessions
- Initiate and attend opportunities for volunteer recruitment, such as volunteer and freshers’ fairs
- Work with Vintage Vibes team to create, review and update volunteering policies, procedures and training documents.
- Demonstrate to volunteers that they are valued and foster good relationships that will ensure continued engagement.
- Ensure fundraising, office-based and events volunteers have appropriate support, knowledge and training and ensure their expectations are met.

QUALITY ASSURANCE, L