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Corporate Handler Team Supervisor

4 months ago

Watford, United Kingdom Insure Recruitment Full time

Exciting job opportunity for an experienced Corporate Account Handler to launch/develop your management career as a Corporate Handler Team Supervisor

An unmissable chance to join a dynamic and thriving insurance company, you’ll have a real impact: taking responsibility for the day-to-day supervision of the corporate handling team which consists of four experienced Commercial/Corporate Account Handlers.

**Reporting to the Head of Broking, responsibilities include**:

- Actively drive the achievement of departmental sales and retention forecasts, targets, and plans in line with the budgets determined by the business.
- Create an environment focused on delivering excellent client service.
- Monitor the compliance and quality of team members and develop staff.
- Work closely with the management team to collaboratively resolve issues, improve processes, develop self and drive performance.
- Delegation of tasks as appropriate, including full hand over of tasks in advance of any absence.
- Assist the Head of Broking in ensuring effective people management in all aspects, including resourcing, recruitment, induction, on-boarding, development, performance management, appraisal, training and development
- Act as a technical referral point and encourage the generation of and be receptive to new ideas
- Guide junior staff in processes and procedures as a positive role model to ensure they meet operating standards
- Coordinating workloads within the team and ensuring the delivery of a consistently excellent standard of written correspondence, verbal communications, and management processes.
- Prepare and maintain records of all discussions and negotiations with clients and insurers following meetings, telephone calls and broker appointments.

**To be considered for the role, you must demonstrate**:

- Excellent knowledge of handling insurance for corporate-level clients
- Highly effective and motivational people management/supervisory skills is desirable
- A keen ability to prioritise and manage competing business needs, delivering operational efficiency and customer service with excellence.
- 5 GCSE (A to C) grades including Maths and English (or equivalent)
- CII and ILM management qualifications would be a significant advantage but not essential
- Acturis systems experience
- Experience of Lloyds placement and professional sports sector experience is preferred but not essential

**Salary is generous (DOE) plus good benefits which include**
- 35 hours a week (9am - 5pm)
- 25 days holiday
- Hybrid working - 3 days in the office (Wednesday is a set day) and 2 days working from home
- Professional development and career prospects
- Various employee perks and benefits schemes for you to choose from
- Interest-free season ticket loan
- Life assurance
- Employee Assistance Program