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Customer Service Administrator

4 months ago

Colchester Business Park, United Kingdom Ewals Cargo Care Full time

Ewals Cargo Care is expanding as such we have exciting opportunities within Logistics. Why work in Logistics? The logistics sector is thriving, and no day is the same. We are now looking to strengthen the team and bring an additional Customer Service Plannerto expand the group.

Ewals Cargo Care which started as a family business over 100 years ago to be an international organisation that is present all over Europe and has become a Next Generation Logistics company. Today, Ewals Cargo Care creates innovative logistics products forour customers and for the industry. We develop intelligent systems and processes, which we continuously develop to stay ahead of the curve and solve the latest challenges in logistics.

**Your role**:

- Organise and co-coordinating deliveries with dedicated customers which in turn will help increase customer retention levels
- Adding and processing orders to customers requirements, our Ewals customers know we give them an individual and bespoke logistic service
- Custom Documentation processes
- Using an in house system to create an optimal route, monitor and update, this is where your analytical and methodical skills will come to the fore front
- Identifying and developing additional areas where we can add value to existing contracts, to retain customers you will be always looking for a cost effective and optimal route to deliver for the customers goods, your customer service communication skillswill be fully utilised

**Person Specification**:

- You will have of one year minimum office experience
- You will be a strong communicator, be able to communicate effectively with internal & external parties
- Good IT skills
- Organised
- You will be methodical, with an analytical mind
- You be a team player and integrate easily

**Benefits**:

- We are passionate about training, developing and growing all our people. You will receive great on-the-job training as well as some structured training to ensure that you succeed
- Company pension
- Life Insurance
- Private Medical Insurance
- Car Parking