Cafe / Coffee Shop Assistant

3 days ago


Fleetwood, United Kingdom Rossall School Full time

Responsible to: The Senior Catering Manager

Hours of work: Monday to Friday 8.30am - 5.00pm
Sunday 10.30am - 2.00pm and 5.00pm - 7.30pm

Term time only plus extra hours during the holidays as required

**Job share will be considered**

**The Catering Department**
The School manages the catering provision from a centrally located, purpose built historic Dining Hall which also houses the main kitchen, stores and office. The Catering Department is a busy, 7 day operation. Lunch is served to all pupils and staff during term time and breakfast and tea is served to all boarding pupils and staff. The department also serves lunch to the Nursery and Infants in their own building.

**Mondo’s** is a popular bistro café within the campus which serves meals, snacks and drinks to students throughout the day. The venue is also used for functions, children’s parties and other School events.

Out of term time there is a growing demand for accommodation and facilities which are let to outside companies and we run a very popular Summer School. There are also various functions held during the year during the evenings and at weekends.

**Main responsibilities**

**Operational**
- To supervise the day to day running of Mondo’s.
- Interact with customers whilst the café is open and provide excellent customer service.
- Operate a customer feedback system that allows constructive feedback to be gathered and suggestions to be implemented if practically or financially possible.
- Liaise with the Director of Sixth Form regarding ideas to move towards a more environmentally friendly and sustainable operation
- Marketing the café to the pupils, staff and parents, internally and externally.
- Ordering stock for the café through the Catering department. Stock rotating and stock taking.
- Liaising with the Senior Catering Manager to ensure the smooth running of all functions and other School events where Mondo’s is required.
- Ensure that all areas are spotlessly clean at all times and that appropriate cleaning schedules are in place, completed and archived.
- To liaise with the Health & Safety Manager to ensure all health and safety requirements are met.

**Food**
- To ensure the food served is of the highest quality and served within Health and Safety parameters and allergen laws.

**Other**
- Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection, relating all concerns to the appropriate person.
- Be aware of and support difference and ensure equal opportunities for all
- Appreciate and support the role of other professionals
- Attend and participate in relevant meetings and training as required
- Participate in training and other learning activities and performance development as required
- To undertake any related activities or duties from time to time
- Undertake evening and weekend work as required

**Person Specification**

Requirements which are Essential (E) and Desirable (D) are as follows:
**Qualifications/Experience/Attainments**

E - Experience of working within a food service environment

E - Experience of providing customer service

E - Experience of food handling and food safety

D - Previous experience of working with children

**Personal characteristics**

E - Excellent customer service skills

E - Excellent communication skills (both oral and written) and strong inter-personal skills

E - Innovative and creative person

E - A hands-on approach

E - Ability to work under pressure

E - High level of self-motivation

E - A readiness to work within a School environment

E - Commitment to high standards

E - A professional image

E - Ability and willingness to work flexible hours to suit the needs of the business.

Essential requirements are those without which an applicant may not normally be considered for appointment.

**The post-holder must adhere to and ensure compliance with the School’s Safeguarding and Child Protection Policy at all times. If, in the course of carrying out the duties of the post, the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the School, they must report those concerns to the DSL or to the Head immediately.**

**Job Types**: Permanent, Full-time, Part-time
Part-time hours: 20-43 per week

**Salary**: £9.98 per hour

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking
- Sick pay

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Catering: 1 year (preferred)
- Customer service: 1 year (preferred)



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