Cluster Ict Support Technician

**Job**:Cluster ICT Support Technician

**Organisation**: Multi-Academy Trust

**Locations**:South and Southeast London

**Annual Salary**: £20,720 - £22,876 for 1st Line or £24,876 - £27,257 for 2nd Line (dependent on

qualifications and experience)

**Start date**: As soon as possible

**Contract**:Permanent, full-time, 52 weeks or term time + 2 weeks

This large and respected Multi-Academy Trust is looking for exceptional 1st Line or 2nd Line Cluster ICT Support Technician to join the Trust.

The post holder is to be based in one of their academies in the School Cluster area of South and Southeast London and will require regular site visits to the schools locally and further afield as necessary.

**The role**:
As a Cluster ICT Support Technician, you will provide effective IT support to the academies within the school cluster, attending sites to rectify any IT problems and install hardware and software as necessary, and escalating matters where appropriate.

The role will provide high quality and effective support including, but not restricted to the key areas as follows:

- Management of Windows Server 2016, 2019, 2021 & Office 365
- Knowledge of Microsoft Azure & Virtualised Networks
- Knowledge of antivirus, safeguarding and filtering solutions
- Able to visit sites academies locally and further afield as necessary
- Able to engage with end users in schools and central team staff
- Identify, troubleshoot and resolve IT issues
- Installation & configuration of various end user devices & software packages
- Providing IT support with the cluster
- Escalating issues to 2nd line/3rd line/development where required
- Undertaking small/medium internal IT projects as and when required

**You have**:

- Experience of working across multiple sites with experience delivering 1stline or 2nd line IT support, gained ideally within a successful educational establishment, or primary school, federation or Multi-Academy Trust
- Capable of working collaboratively with colleagues and key staff within a cluster of schools
- Demonstrate a successful track record of delivering a quality first or second line IT support service
- Be able to travel around your school cluster as required

They offer a competitive salary plus membership of the LGPS pension scheme and with opportunities for career progression.

**Closing date**: As soon as possible