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Customer Service Apprentice

5 months ago

Yeovil, United Kingdom Vertu Motors Full time

**Vertu Accident Repair Centre Yeovil**

We have an exciting opportunity for an Apprentice Customer Service Advisor to join our team, with a progression plan to become a Vehicle Damage Assessor. This is a unique and excellent opportunity for an outgoing, enthusiastic person who is keen to learn and progress their career with us.

The successful applicant will join us on a Level 2 Customer Service Apprenticeship programme initially for approximately 13 months. Following completion of this apprenticeship programme there is an opportunity to progress onto a Level 4 Vehicle Damage Assessor Apprenticeship programme for a further 3 years, resulting in you becoming a qualified Vehicle Damage Assessor.

What is the role?

As the Customer Service Apprentice, you are the first point of contact for our Accident Repair Centre customers and Insurance companies, both face to face and over the telephone.

The role holder will organise and ensure the efficient booking and repairing of customers vehicles and support with co-ordinating work in the Accident Repair Centre. You will be responsible for ensuring customers work is progressed swiftly and processed in line with company and customer expectations whilst maintaining a positive relationship with all parties. The role will also involve accurate data management and co-ordinating the distribution of documents.

Included within this role is supporting our Vehicle Damage Assessor in diagnosing, estimating and documenting repairs, parts and productive hours required to complete a job in line with customer and company expectations. This will allow you to get an insight into the Vehicle Damage Assessor role before progressing into the next stage of your apprenticeship.

We are looking for enthusiastic individuals to join our team. You must have a passion for excellent customer service, be a team player, have great attention to detail and a dedicated and motivated mentality.

What Qualifications do you need?

You must have a GCSE or equivalent in Maths and English plus one other (Grade 4/C or above)

What training will you receive?

Apprentices will undertake a Level 2 qualification in Customer Service, with the opportunity to progress onto a Level 4 Vehicle Damage Assessor Qualification through Nottingham College Emtec.

The Customer Service Level 2 apprenticeship is delivered remotely, with regular face to face reviews, with tutor/coach and mentor support. Duration is 12-15 months.

The Vehicle Damage Assessor Level 4 apprenticeship is held at the Emtec training centre and will include block release 5 times per year for 1 week (Monday-Thursday) - which will involve overnight stays. Duration is 36 - 39 months