Credit Administrator

**Job Role: Credit Administrator**

**Location: Luton/Worcester**

**Hours: 35 hours per week**

**Salary: up to £23,000 plus benefits**

As a Credit Administrator you will be contributing to Mainstay’s vision to recognised as the market leading provider of services to the UK’s property sector. Mainstay is a professional service organisation, that delivers business expertise and service across the property industry.

**Main Responsibilities**
- Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
- Agreeing payment terms for tenant arrears, within the set business guidelines
- Keeping diaries and notes of all customer communication in relation to debt chasing
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
- All customer communications are responded to appropriately and in line with service level agreements.
- General administration tasks required for credit control functions and recording actions
- Review accounts prior to letters before action to ensure all account details are correct to prevent requirement for de-instructions with solicitors.

**Skills and Experience**
- You will be currently working in a customer facing role and are able to demonstrate a good understanding of customer communications and dealing with difficult conversations.
- As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
- You are passionate about improving levels of service, and keen to support change and continuous improvement.
- Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.

**The Benefits**

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

**Diversity**

**Ready to apply?**

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**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company pension

Work Location: Hybrid remote in Whittington Road Whittington, WR5 2ZX

Reference ID: 934