Acute Medicine Admin Assistant Apprentice

3 weeks ago


Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

There has never been a better time to come and work at University Hospitals of Derby and Burton NHS Foundation Trust; University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 July 2018 to bring together our five hospitals - in Derby, Burton, Lichfield and Tamworth - to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire.

With over 12,000 members of staff you can expect huge variety and new opportunities every day Our staff go above and beyond and are taking pride in caring for our patients - making every moment matter.

The Trust are pleased to offer a comprehensive Customer Service Practitioner (Level 2) Apprenticeship Programme. This is a structured programme of work and study over 15-18 months (length of programme is dependent upon contracted hours) that consists of the following:

- An induction programme providing an insight and development into the skills needed to undertake your new role.
- Relevant mandatory training including Information Governance and Risk Awareness.
- A role and duties, supported by working alongside experienced staff
- Regular study sessions, support and guidance to develop into colleagues who share our core values and objectives at the Trust

We are looking for individuals that meet the following skills and qualities required for this role;
- Have good interpersonal communication skills; both written and verbal.
- Ability to work independently or as part of a team
- Have keyboard/Word processing experience
- Be confident in the use of Microsoft software
- The ability to prioritise tasks and own workload
- Show enthusiasm for working in the health sector.
- Be punctual, friendly, motivated.
- Adaptable to the changing environment.
- Demonstrate commitment to learning
- Have a professional outlook and positive attitude.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

**In return we will offer**:

- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

**Key Facts about our Trust**:

- Our hospitals see more than 4,000 outpatients daily
- We see more Trauma & Orthopaedic outpatients than any other Trust - over 3,300 per week
- An average 860 patients are seen in A&E every day - 6th largest in the country
- Our hospitals admit more than 220 emergency patients daily.
- We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
- We are one of only 5 Trusts nationally with more than 50 operating theatres
- We carry out more than 300 elective procedures each working day

**Duties will include, but are not limited to**:

- Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.
- Direct contact with service users and other internal departments i.e. at reception/ by telephone
- Develop and maintain administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly.
- Record and securely store information relating to confidential matters and enquiries
- Assist to arrange and administer meetings / events, including booking venues, the preparation and distribution of training resources.
- Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.
- To patient files from departments around the Trust
- To scan patient information electronically from patient paper notes.
- Commence a timeline of patient care with the support from the management team.
- Setting up meetings (face to face and Microsoft Teams) and diary management.
- Maintaining databases on excel.
- Designing and publishing posters.
- Progressing actions from action plans across the governance workstreams.
- Supporting with powerpoint presentations.
- To maintain electronic files and records.
- Any other Ad Hoc Duties


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