Receptionist / Administrator

To assist and support the patient in an efficient and courteous manner in accessing the services of the practice. To provide reception service that meets the need of the patient. Front line reception duties, dealing with patients face to face. General enquires and explaining practice procedures.

Dealing with telephone calls from patients, repeat prescriptions and any other queries. Booking interpreters, transport, etc. Maintaining the appointments system, to arrange appointments as per practice procedure. Dealing with home visit requests.

Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure. To assist and support the clinical staff in the efficient running of the clinics and surgeries. To provide clerical support within the Practice. To process all types of referrals as requested by clinicians Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).

To enter patient data on to the practice computer system (computerised and manual). To liaise with hospitals and other agencies. To adhere to the code of confidentiality at all times. To adhere to practice protocols and procedures.

Liaising with clinical and non-clinical staff. Undertaking registrations and deregistrations in the practice. To undertake training as specified by the Practice Manager