Medical Receptionist

**About us**

GP Surgery is a small business in Doncaster. We are professional, agile and innovative.

Our work environment includes:

- Modern office setting
- Wellness programmes

**Job Summary**:

- You will be part of a dynamic and forward-thinking team providing support in a very busy medical centre, providing support to patients and clinicians, and always demonstrating a professional disposition.
- Document management-ensuring that all incoming and outgoing documents are processed and scanned or forwarded accurately and in a timely manner.
- Receiving calls and assisting with direct face to face patient enquiries whilst always maintaining a professional and courteous approach.
- To ensure reception and administration duties and responsibilities within the Practice are carried out accurately and in a timely fashion, adhering to the policies and protocols
- You will be required to undergo a thorough DBS check
- To work flexibly to meet the business needs
- The practice team will be responsible for your training and support.

**Job Responsibilities will include**:

- Opening and closing of building
- Care Navigation of patients
- Provide front of house service to patients using SystmOne to book appointments.
- The opening and distribution of internal and external post, requests for prescriptions; dealing with queries
- Contacting patients to arrange appointments.
- To record administration events within patient records
- Handling specimens and ensuring the appropriate forms have been completed accurately
- To deal with telephone calls to facilitate timely and appropriate communications with others and taking messages accurately and within a timely manner.
- Document management
- Scanning and forwarding clinical letters
- Processing medication requests.
- To arrange ambulances and patient transport as required
- Other duties as required.

**Safeguarding**:

- The post holder will demonstrate a good understanding of safeguarding and will strictly adhere to Practice safeguarding policies and procedures.

**Confidentiality**:

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:

- To promote and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.

**Equality and Diversity**:

- Supporting the equality and diversity, and rights of patients, carers, and colleagues.

**Personal/Professional Development**:

- To participate in any training programme implemented by the Practice, as part of this employment.
- This will include annual mandatory training and may occasionally involve attending for training off-site.

**Communication**:
The post-holder should recognise the importance of effective communication within a team and will strive to:

- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly and within practice policy and procedure.

**Salary**: £10.92-£11.22 per hour

**Benefits**:

- Company pension

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Application deadline: 31/05/2023