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Technical Support

7 months ago

Stroud, United Kingdom The Charity Learning Consortium Full time

The Charity Learning Consortium works with over 300 charity and not for profit organisations and provides online learning to the third sector, via a Moodle learning management system.

We are looking for a full time technical support administrator, to help provide brilliant customer service and support both internally and externally. The role will generally be answering and resolving support queries around the Moodle learning management system (LMS), maintaining customers’ systems, troubleshooting, training customers on the LMS and supporting the account management team. The role will involve working from home four days a week, one day in the office and occasional attendance at our events. Full training will be provided and there’s plenty of opportunity to grow within the organisation.

**Key responsibilities**:

- Provide support to our customers and account management team, via our online ticketing system
- Responding to and resolving support ticket, as well as taking telephone queries, in a professional and timely manner
- General Moodle administration

**Skills and experience**:

- Excellent customer service
- Good computer skills
- Ability to self-manage workload, learn and adapt
- Problem solving
- Able to quickly pick up new technology and be enthusiastic to try new things
- Experience with Moodle or similar learning management systems would be advantageous, but it is not a requirement for the role as full training will be provided
- Proactive and motivated

**Company benefits**:

- 25 days annual holiday entitlement (plus bank holidays)
- Quarterly bonus scheme
- A mixture of working from home and office based
- Medical insurance including dental and optical (upon completion of probationary period)

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to Relocate:

- Stroud: Relocate before starting work (required)

Work Location: Hybrid remote in Stroud