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Duty Controller

1 month ago

Croydon, United Kingdom Mitie Full time

**Job**:
Mitie has a great opportunity at Hammerson Centrale Shopping Centre. We are looking for a Duty Controller to join the team on site. Your shift pattern will be a 4 on 4 off rota night shift (19:00-7:00) with a pay rate of £14.00 per hour.

**Benefits Package**
- Employee Shares Scheme
- Staff Retailer Discount
- Discount Scheme
- Free Staff Parking
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling

**Main Duties**
- Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of;
- All common and public areas of the shopping centre
- The Client emergency and evacuation procedures
- Officer time and attendance
- Health, safety & welfare of the Mitie site-based team Incidents that affect The Client and Mitie
- Business Continuity Planning centred on the continued operation of the control room and shopping centre
- Client building security and safety
- Supervision & support for all Mitie on site personnel
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management.
- Absence & lateness reporting.
- Systems Fault reporting.
- Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
- Ensure all incidents are logged and managed effectively through to completion.
- Effectively communicate business issues to the relevant centre departments.
- Maintain the standards of the Security for access / egress and visitor regulation.
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Safeguard.
- Ensure compliance with the CCTV Policy and audit trail.
- Ensure the issue of keys is in line with procedure and fully auditable.

**Qualifications**
- SIA CCTV Licence required for the role.
- Enthusiastic and motivational.
- Punctual and reliable.
- Organised, able to make decisions.
- Honest, transparent and consistent.
- Gain and hold the respect of others.
- Have a flexible approach with a “can do” attitude.
- Good communication skills.
- Has the ability to contribute toward a team operation or can work on his own initiative.
- Able to communicate effectively and clearly at all levels within the organisation.
- A comprehensive working knowledge of all processes and procedures.
- Excellent report-writing and analytical skills with attention to detail.
- A positive attitude to dealing with people and taking on challenges

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