Care Coordinator

3 weeks ago

Bexleyheath, United Kingdom J C Michael Groups Ltd Full time

We are looking for a Care/Field Coordinator who is self-motivated, customer focused and possesses the ability to multitask as you will be working under pressure to meet deadlines.

The Care/Field Coordinator will work closely with the Registered Manager, planning rotas, briefing carers prior to care calls, conducting supervisions and managing customer visits when required. Assisting in recruiting Care and Support Workers will also be a part of the role.

**Responsibilities**
- To support service users and care staff by coordinating their visits and calls
- To work closely with the care needs assessor and other team members to enable the smooth running of the service.
- Liaise with the registered manager ensure that there is enough cover to deliver all visits and that new clients are planned into the rota in a timely fashion.
- Ensure that care workers with the correct skills and experience are matched to deliver excellent care to our clients.
- Ensure working patterns are efficient and planned logically.
- Effectively priorities tasks to meet unexpected emergencies and changes in care packages.
- Appropriately match care workers to clients, considering care worker skills, experience travel arrangements and client requirements and preferences.
- Complete and distribute rotas on a weekly basis.
- Arrange cover for care worker sickness, absenteeism or holidays
- To carry out care plan/risk assessment of all new clients within 48 hours of referrals. Start providing the initial services and then pass unto a carer when the package is settled
- To carry out introductory visits every time a Care Worker visits a client for the first time.
- To ensure all client visits are always covered.
- To be on-call in case of emergency.
- To monitor, supervise and mentor all Care Workers in the field.
- To provide support to all Care Workers in the field and carry out Spot Checks.
- To monitor all customers for service and Care Worker satisfaction.
- To encourage and identify opportunities for Care Workers continuing professional development.
- To provide and facilitate in-field training as and when appropriate
- To facilitate the practical induction of all new Care Workers.

**Job Knowledge, Skills and Experience**
- Experience in a care coordinating capacity within Domiciliary Care
- Excellent organisational skills - ability to plan and organise workloads effectively to ensure that clients receive the services that they expect and deserve
- Ability to maintain clear and accurate written records and follow statutory reporting procedures
- Ability to communicate clearly and build positive working relationships with clients, their families, fellow staff and other health and social care professionals.
- Excellent telephone manner and interpersonal skill
- Ability to work under pressure and to meet deadlines, in a calm and patient manner.
- Be computer literate
- NVQ Level 3 preferred
- Driving preferable but not essential

**We provide-**
- Access to free NVQ courses and professional training
- Excellent employee perks
- Paid Annual Leave and SSP
- Company Car available where required
- Excellent perks and many more

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