Student Accommodation Night Porter
4 weeks ago
**Full Job Description**
**Site-Specific Information**:
- Industry - Student Accommodation
- Site Address - 11 The Pavement, Popes Lane, Ealing, London (88 beds)
- Salary - £14 per hour
- Rotation - Saturday and Sunday - 10 p.m. to 4 a.m.
- Numbers required - 1 person
**Essential for the role**:
General management of the building including monitoring CCTV cameras and ensuring the safety and welfare of the students
Develop and carry out an intermittent building security check schedule.
Building a relationship with the current students.
To ensure the safety and security of the students during assigned work hours.
Support the delivery of a Health & Safety process.
Review property on a regular basis, reviewing hazards and risks, ensuring audits have been completed and safe working practices are in place.
Manage escalated customer-related issues and provide key emergency support
Ownership of resolving any incidents that occur
Carry out reception duties and be actively involved in the appropriate rotas to provide adequate and continuous cover.
To receive, handle, and resolve customer complaints from both students and visitors providing feedback where necessary.
Other duties, as may, from time to time be assigned by the supervisor.
**Key skills**:
A good understanding of the student accommodation sector or hotel sector, is an advantage
Excellent customer service skills
Good communicator with the ability to build rapport with customers and visitors
Good leadership and mentoring skills
Highly organized and proactive approach
Strong multi-tasker with the ability to juggle tasks and priorities
**Start date**:
ASAP
**Annual Leave**
5.6 weeks of paid leave inclusive of bank holidays.
**Job Type**: Part-time
Part-time hours: 12 per week
**Salary**: £14.00 per hour
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Night shift
- Weekends only
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Student Accommodation Night Porter
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