Night Concierge

There is no exact pattern to the shift, making for an interesting job, although there are specific tasks to be undertaken, such as cleaning of certain communal areas and manning the Village Services Desk, assisting in Food & Beverage.

The Night Concierge team operate between 2000 and 0700.

You will receive full H&S and Fire Evacuation training. An Enhanced DBS check is required for this role.

**Duties and responsibilities**

Duties will include but are not limited to:
Covering the reception desk and handling resident enquiries and requests

Point of contact onsite with our warden system offsite call centre.

Assisting residents around the site

Escorting contractors or emergency services in event of incident

Receiving deliveries

Assisting with Food & Beverage Activities

Delivering mail and internal documents to apartments

Housekeeping duties: communal area cleaning (dusting, vacuum cleaning and mopping)

To be responsible for security of the site and general operations duties

Receive, act upon and provide a detailed handover to day concierge

Respond to/ Report any incidents, accidents or near misses to Village Management

Adhere to and maintain all H&S procedures appropriate to the role

Any other reasonable requests required by management.

**Required skills/experience**:

- Excellent communication skills - written and verbal
- Problem Solving
- Customer Service experience
- First Aid - Advantageous not essential
- Must have a good standard of spoken and written English

**Person Specification**
- Professional manner
- Friendly, sociable and welcoming
- Calm, patient, discrete and polite
- Helpful and willing to got the extra mile
- Reliable
- Flexible

**Physical Job Requirements**

This is a physically demanding role and as such applicants must be physically fit and able to be on their feet for the majority of the shift and be able to handle, carry and move heavy items.

**Working Hours**

Average of 46 hours per week 4 days in, 4 days off with 11 hour shifts. Night Concierge team operate between 8pm to 7am.

**Conditions of Employment**
- Proof of right to work in the UK
- Clear DBS check (Paid for by us)
- Full clean driving licence, for insurance reasons applicants must be aged 25 or above

**Application**

**Rangeford Villages**

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.

As part of the Rangeford Villages group, Homewood Grove Retirement Village, is a beautiful, vibrant, developing retirement village near Ottershaw and Chertsey with a bistro, gym, pool and spa.

**Job Types**: Part-time, Full-time

**Salary**: £14.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 12 hour shift
- Night shift
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person