Workforce Coordinator
6 days ago
The post holder will provide user support to all staff groups for the Trust’s electronic rostering platform, also offering the Workforce Intelligence team with BAU data maintenance and reporting. As part of the systems maintenance cycle, the post holder may also be involved in the development and implementation of the system or similar systems within the organisation.
This role will also provide a quality Workforce Intelligence Service to support workforce benchmarking and performance, with responsibility for completing routine and ad hoc data quality exercises, and supporting with workforce information requests as directed by the Workforce Systems Analyst and Senior Administrators.
User support to all levels of the Trust in using the electronic Rostering system
System maintenance for ESR and Electronic Roster
Delivery of training to key stakeholders and new managers
Data quality exercises, basic reporting and basic analysis of information
Support to the System implementation or improvement projects
Electronic Rostering
1. Provide support and maintenance for electronic rostering systems across the Trust for all staff groups. This may require the communication of sometimes complex and contentious information to users from a non-technical background.
2. Training on use of system to staff at all levels across organisation either on a one to one basis or in a classroom style environment including in a remote capacity.
3. Administration of user account and personnel/contract management for the lifespan of Trust employees.
4. Provide and coordinate first level system support to operational areas acting as a viable and accessible point of contact on all aspects of electronic rostering.
5. To record and resolve issues and requests related to the electronic rostering systems.
Full duties can be found on the attached JD.
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