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Senior Pensions Administrator
5 months ago
As a leader in the marketplace, WTW offers an excellent opportunity for experienced pension professionals. In the role of Senior Pensions Administrator - Quality Assurance, your role will be to support and deliver high profile client critical actions toboth the Client and Supplier Manager.
As a reward for your efforts a competitive salary and benefits package is offered along with potential progression opportunity, support and further training.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, roleand clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
**The Role**:
- Support the Quality Assurance Manager in molding this technical role to successfully deliver results to a client critical area of our administration.
- Investigate issues, compile reports on various events and submit to the client.
- Complete complex calculations to support risk event completion.
- Have contact with the client in relation to pension administration-based risk events.
- Engage with internal and external auditors to provide data and evidence as required.
- Draft letters and liaise with members in relation to errors and complaints.
- Liaise with business analysts regarding identification of populations affected by issues raised along with corrective calculations and updates.
- Become involved in disclosure reporting and engaging team resources to ensure all deadlines are met.
- Carry out quality assurance reviews to ensure correct procedures are followed.
- Identify data breaches, liaise with the internal legal team and submit reports to the client.
- Train and support associates and hold feedback sessions on issues raised.
- Assist in more complex/project work when required including complaints.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to Quality Assurance Manager.
- Ensure that targets and deadlines are met.
- Help drive continuous improvement on team.
**The Requirements**:
- Experience of dealing with occupational pension schemes.
- Good technical knowledge of both DB and DC pensions administration.
- Experience of coaching and supporting less experienced associates.
- Excellent interpersonal skills to include good written and verbal communication at all levels including client, internal and member driven.
- Excellent Analytical Skills and drive for detail.
- Good time management skills and the ability to organise and prioritise own workload.
- Able to work to a high level of accuracy.
- Customer and quality focused.
- Computer literate.
**Equal Opportunity Employer
