Dental Receptionist

South Lane Dental are looking for someone to join the Front of House team (dental receptionist).

**Front of House**

Front of House staff ensure a seamless and quality customer experience for patients. They manage the diary, greet guests, assist in resolving any patient issues or complaints.

Front of House team members are also responsible for working alongside other members of the team with tasks to ensure the smooth running of the patient journey.

**About the role**

This is an exciting opportunity to join a fantastic team as a Dental Front of House/ Receptionist. Your role will be to welcome, facilitate the patient journey pre and post appointment. Responsibilities include:

- Meet and Greet patients
- Ensure the diary is managed efficiently.
- Receiving calls and in person enquiries for new patients and treatment enquiries and converting them into appointments.
- Ensuring all pre-appointment paperwork is provided and added to patient notes.
- Provide information on what patients can expect on the day of their appointment.
- Provide a warm welcome to patients and reassurance if required.
- Respond quickly, sympathetically, and efficiently to any patient concerns
- Adhering to all health and safety requirements
- Supporting colleagues and other team members.
- Liaising with the team and providing any relevant information that is critical to delivering a great patient experience.
- Ensuring that post appointment, all tasks are completed such as payments, follow ups and requesting feedback and encouraging testimonials.
- Quality assurance systems and audits.
- Contribution to team meetings to provide constructive feedback and trouble shoot any issues or upcoming obstacles.

**Location & commitments**
- Permanent, part-time or full-time.
- Part-time days include: Tuesday, Thursday & Friday
- 8.15am - 5.15pm with 30-minute paid lunch
- Based at South Lane Dental
- Occasional overtime and holiday cover
- A calm disposition and kind nature
- Customer facing experience
- Knowledge of dental practice procedures and services or willing to learn
- Computer literate

**Desirable**:

- Experience working as part of a busy team
- Dental experience

**Job Types**: Full-time, Part-time, Permanent

Pay: From £16,848.00 per year

Expected hours: 27 - 45 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Dental receptionist: 1 year (preferred)

Work Location: In person

Reference ID: Rec2024