Call Handler

**Start Date: July 2023**

**Call Handler - Patient Services**

**£22,800 to £24,760**

**Hours**:

- Full Time
- Mainly Monday to Friday between 8am - 8pm
- 1 in 5 Saturdays
- 2 Sundays per year

**Role**:

- To manage contact with patients to confirm order details and dates with patients or referring units via a number of media types (inbound, outbound & digital)
- To deal with queries or questions in regard to processing a patients order
- To ensure all patient notes and activities are accurately recorded on relevant I.T. system
- To act as a point of contact for queries from hospitals, consultants, nurses and where relevant specialist centres.
- To demonstrate an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
- In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery
- Where relevant to therapy area arrange with nurse scheduler to arrange a home training visit.

**We are looking for**:

- Experience working towards KPI's
- Customer focused
- Computer literate
- Experience complaint handling
- Ability to solve issues/problems individually and as part of a time
- Experience within a call centre would be advantageous but not essential

Pay: £22,800.00-£24,760.00 per year

Work Location: In person