IT Apprenticeship

**Join Our Team as an IT Apprentice**

Are you a tech enthusiast with a passion for providing top-notch IT support? We're looking for a talented individual to join our team as an IT apprentice at Bioscript Group. If you're ready to embark on a learning journey where your skills and curiosity are valued, keep reading

**Your Role**: IT Apprentice

**As a key member of our IT team, you will**:
Manage Processes: Oversee the starter and leavers process, ensuring a seamless onboarding and offboarding experience for our team members.

System Administration: Dive into system administration tasks and user account management, contributing to the smooth operation of our IT infrastructure.

Asset Management: Take charge of maintaining, monitoring, and administering our IT assets, including laptops, and mobile devices, while keeping meticulous records.

IT Issue Investigation: Be the detective for IT issues, supporting our IT Service Desk in providing swift and effective solutions.

First-Line Support: Provide friendly and efficient first-line support and administration for user requests, fostering a positive user experience.

Collaboration: Work closely with the IT Service Desk and fellow IT colleagues, ensuring seamless coordination of IT services across the Bioscript Group.

Documentation: Create and maintain clear documentation for IT processes, procedures, and troubleshooting guides, contributing to a knowledge-sharing culture.

Continuous Improvement: Bring your ideas to the table in team meetings, actively contributing to our continuous improvement initiatives.

Issue Resolution: Efficiently escalate unresolved issues to the IT Manager, ensuring a swift resolution and a proactive approach to problem-solving.

**What You Bring**:
Technical Skills: Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and Windows operating systems (Win10 and above).

Experience: Previous experience in IT support or customer service is advantageous, coupled with a basic understanding of computer hardware, software, and networking concepts.

Problem-Solving: Strong problem-solving skills and a keen interest in technology.

Communication: Excellent communication and interpersonal skills, coupled with the ability to work collaboratively in a team environment.

Flexibility: Be flexible and willing to perform additional duties as required.

Academic Qualifications: 5 GCSE’s at grade 4 or C.

**Company Standards**:
Mission and Vision: Promote Bioscript's mission and vision, upholding the company values in all activities.

Flexibility: Embrace flexibility and be willing to perform other duties as required.

**Why Bioscript**:
The opportunity to undertake a valued level 4 IT apprenticeship over 12 months.

Be part of a team that strives for excellence and genuinely cares about its employees.

Join a company that values your ideas and contributions to continuous improvement.

Work in a dynamic and collaborative environment with room for professional growth.

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: £18,000.00-£22,000.00 per month

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Is your right to work time sensitive?
- Have you lived in the UK for more than three years?
- Please share any IT-based qualifications.

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Macclesfield, SK11 6QJ

Reference ID: IT Apprentice