Call Handler

**Call Handler**

**Permanent, Full Time**

**Salary: £27,000**

**Hours: 40 hrs a week (differing weekly shifts between 6am - 8pm) + weekend overtime (1 in 4 weeks)**

**Location: Sandhurst, Surrey, GU47 0PR**

Based in Sandhurst at the Royal Military Academy, the team carries out the vital function of responding to Facilities Management requests from over 90 MOD sites and installations across the southeast.

As Call Handler, you will need the ability to develop strong relationships with the Site Teams and Contract Partners.

Previous helpdesk or facilities experience is not a requirement.

Full training on our systems and process will be provided to all new starters.
- Previous administration experience
- Excellent telephone manner
- Excellent attention to detail
- Risk assessment and Decision-making skills.
- Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems
- A focus on teamwork and building strong relations with all stakeholders
- Delivering excellent service within an essential, diverse and exciting environment.
- Raising enquiries, defects and jobs and assign to maintenance team
- Logging jobs into CAFM system - Maximo
- Populating and updating spreadsheets
- Liaising with other staff members, including external contractors

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person