Technical Specialist Polymers

4 weeks ago


Ermine Business Park, United Kingdom GOODFELLOW CAMBRIDGE LIMITED Full time

**Background**

**The Job**:
As part of a highly trained team, Technical Materials Specialist role is required to provide a critical link between customer and supplier to ensure that we provide exceptional technical expertise and support to our customers. The team’s specialist knowledgeensures that the Goodfellow product range is kept up to date and sold in a way that is legally compliant whilst maximising quality, sales and profit.

The primary functions within the role are including customer technical support, technical documentation and reporting, radiate technical knowledge to the wider business.

**Key Responsibilities**
- To respond to customers’ specialist materials technical requests in an efficient and courteous manner.
- To provide technical support to the Account Manager and Sales and Service team through supporting individual customer visits or by direct customer contact face to face or by telephone.
- To provide technical support to the Offer and Operations teams as well as the wider business.
- To proactively identify and respond to potential sales, purchasing or marketing opportunities and regularly report progress of these activities to Management.
- To prepare scientific reports, manuscripts, proposals, and technical manuals and presentations.
- To develop and improve relationships between the company and existing or potential customers and suppliers.
- To provide technical training to internal departments as required.
- To conduct presentations during conferences or customer’s visits.
- To keep up to date on materials science and technology whilst remaining agile to the needs of the material’s market.

**Essential Requirements**
- A First or upper 2:1-degree qualification in Materials Science / Engineering or Metallurgy with a strong multidisciplinary background in Materials Science / Engineering.
- In depth knowledge in analysis of materials characterisation techniques e.g. Analysis of mechanical properties, XRD, SEM, TEM, Raman, UV-Vis, IR, DSC/TGA, MS etc.
- Ability to team work, drive communication and collaboration, ability to work on own initiative, proactive approach.
- Developing influencing, negotiating and relationship building skills both internally and externally.
- Ability to generate creative solutions with a problem-solving mindset.
- Results and customer satisfaction driven.
- Excellent written and spoken communication skills.
- Excellent presentation skills.
- Advanced spreadsheet skills, ability to extract data.
- Willingness to travel abroad and be away from the office on an infrequent/occasional basis.

The additional benefits include: comprehensive healthcare policy, company sick pay, hybrid pattern of working, death in service insurance, eye test payment, social events, free car parking, free refreshments.

**Please note this is a one-year Maternity Leave contract in the first instance, with the anticipation it will be extended to a permanent role at the end of the contract.



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