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IT Service Desk Administrator

4 months ago

Reading, United Kingdom TribePost Full time

We are DEKRA Automotive, we have a unique and challenging opportunity for a 1st Line IT Support Engineer to join our global business employing over 44,000 employees in more than 50 countries on all five continents

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

**The role - IT Service Desk Administrator**

**In addition to this as our IT Service Desk Administrator you will**:

- Manage user provisioning for leavers through AD account deletion.
- Manage logs Incoming service incidents and requests.
- Maintain tickets comments and active status (SLA management)

**In order to be successful in this role you must have**:

- Fluent English language skills, both verbal and written
- Full clean driving licence
- 1 Years’ proven experience in a Service Desk or IT Help Desk environment role.
- Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis

**It would be great if you had knowledge and experience with some, if not all, of the following technical skills**:

- End Device Client specific’s technology.
- Other expertise such as Networking, TCP/IP.
- AD User Admin, SCCM for Remote Desktop Connection.
- RSA VPN token Admin.
- Jira Service Desk (Insight and Confluence).
- Mobile Iron/Meraki.

This is a fantastic opportunity for someone who displays ambition and drive who wants to build on their career and progress within a global, market leading organization.

**If you feel you have the necessary skills and experience to be successful in this role click on ‘APPLY’ today, forwarding an up to date copy of your CV for consideration in the first instance.**

No agencies please.