Lettings Consultant

3 months ago

York, United Kingdom YPP Lettings & Management Company Limited Full time

**YPP is an incredibly vibrant and rapidly expanding business, with its head office located in Leeds. With an ever-growing property portfolio that stretches across the entire UK, we have successfully provided thousands of students and professionals with their luxury accommodation. If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you.**

**We are currently seeking a Lettings Consultant based in York who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.**

**In return for our employees' hard work and dedication, we offer some great workplace benefits, including birthday leave, work anniversary vouchers, team events and much more.**

**At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.**

**Join us as we continue to make a positive impact and create extraordinary experiences together.**

**Job title: Lettings Consultant**

**Location: York**

**Terms: Full time; Monday - Friday; 9am - 5.30pm**

**Salary/rate: £23,000 - £24,000 per annum dependent on experience**

**About the Role**:
**YPP are not the same as any other letting agencies, who mainly focus on sales. We strongly focus on customer service & building relationships with our tenants, who come from all over the world, looking for their new home.**

**As a Lettings Consultant you will be negotiating signings and carrying out viewings on our luxury apartments after consulting with the client on their living needs & requirements. You will directly report to the Lettings Manager, whilst closely working with our other consultants, the maintenance and marketing teams.**

**Not every working day is the same in this exciting business**

**Daily Duties Include**:

- Meeting and greeting customers;
- Assisting customers with their enquiries face to face or over the phone;
- Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.);
- Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline;
- Conducting property viewings with potential tenants;
- Tracking tenants right to rent status throughout their tenancy and where needed, following up with tenants for their updated papers;
- Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;
- Communicating with tenants on end of tenancy costings;
- Setting up inventories through Hive & conducting mid-term inspections;
- Using our customised software to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies;
- Setting up & delivering Section 21 notices;
- Supporting and actively participating in receptionist & customer service reps’ tasks when needed;
- Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance)
- Conducting inspections when complaints are received, for example suspicion of smoking, noise, pets;
- Handing out move in/out packs & keys and checking all relevant documentation in on file;
- Any other administrative tasks;
- Working monthly targets; and
- Providing improvement feedback to managers throughout the company

**Essential Requirements**:

- Minimum GCSE grades C or above in maths and English or equivalent
- Good working knowledge of Excel, Word and PowerPoint
- Full clean driving licence
- Previous customer service experience

**Desirable Requirements**:

- Multilingual

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Lettings Consultant

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