Operational Team Leader

2 weeks ago

Birmingham, United Kingdom Driver and Vehicle Licensing Agency Full time

**Details**:
**Reference number**:

- 339687**Salary**:

- £28,119**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- OCSD - Drivers Medical Group**Type of role**:

- Medical
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Shift working**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BirminghamAbout the job

**Job summary**:
Are you passionate about leading people and have the ability to coach and drive team performance to achieve performance and quality outputs?

Can you lead others through change and motivate them to reach their full potential?

Would you like the opportunity to work in a fast-paced, challenging but rewarding role with opportunities to influence how we deliver services across our business and make a difference to the experience of our customer?

If so, we are looking for enthusiastic and engaging Team Leaders to join the Operational and Customer Services Directorate (OCSD) within the Driver and Vehicle Licensing Agency (DVLA) in Birmingham and we would love to hear from you

**Job description**:
The DVLA maintain the licensing of drivers in Great Britain and the registration and licensing of vehicles, together with the collection and enforcement of vehicle tax in the UK.

This is an exciting opportunity for ambitious, committed, and proactive individuals to lead operational teams in a customer focused environment.
- You will need to have strong communication skills with the ability to motivate and inspire teams to deliver best in class customer service.
- You will need to build strong relationships through collaboration with colleagues and stakeholders.
- Your team will strive to achieve a high standard of customer experience and meet a range of key performance indicators.
- You will have a focus for developing yourself, learning new skills and challenging your capabilities as well as spending time to coach and develop your teams to achieve their potential.

This is a fantastic opportunity to help shape the future of DVLA and provide sustainability for the Agency. You will work with a diverse workforce, role modelling Civil Service values to help shape the culture of the department.

We are looking for people who are passionate about customer excellence and have a desire to help shape the operation for the future.

**Responsibilities**

Key accountabilities of the role include:

- Effectively managing, coaching and driving team performance, taking responsibility and accountability for performance outcomes, customer service/quality and efficiencies.
- Efficiently and effectively managing your team and/or your attendance, performance and conduct adhering to management policies, principles and procedures.
- Identifying and implementing better working practices, driving continuous improvement.
- Building own capabilities in managing change in the workplace, raising the awareness of the digital agenda and manage support/lead/communicate with staff through periods of change.

For further information about the role please see the attached role profile.

Please click here to watch a brief video providing an insight into working at DVLA.

**Additional Information**

This role will require you to work on-site at our Birmingham office. Due to the nature of this role, we are unable to offer hybrid working arrangements.

**Person specification**:

- You will be a passionate and motivational leader with the ability to lead a team to achieve customer service targets, performance, and quality standards.
- You will have an ability to work at pace.
- You will bring a positive, and pragmatic attitude to leading your team and achieving outcomes.
- You will take personal responsibility for your team's performance and their development, motivating, coaching, and providing mentorship to help them achieve their best.
- You will be an advocate for change, promoting a culture of continuous improvement within your team.
- You will have excellent communication and interpersonal skills, able to interact with others in an engaging and enthusiastic way.
- You can quickly build rapport and lasting positive relationships, as well as dealing with conflict and handling challenging conversations professionally and with sensitivity.
- We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues._

**About Operational Delivery Profession**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All

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