Technical Support and Customer Training Consultant

2 weeks ago

Leyland, United Kingdom Cegedim Full time

Great at Customer Care and User training?

**Mission**:
We are one of the UK's largest developers of pharmacy software solutions who pride ourselves not only on the quality of our products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience and like the sound of furthering your career and potential in the IT industry by joining our leading Healthcare solutions company? Do you want to work in a varied customer centric role where you'll be the voice of our Company, providing first point of contact support and training for our pharmacy customers using our award winning 'Pharmacy Manager' software. Would you like a role with a mixture of office and site based work?

Based out of our office In Lancashire, you will provide technical support and remote/on-site training for our products and services. This includes, but not limited to resolving technical issues and providing training as needed for our pharmacy customers.

**Profil**:
**Could this be your next role?**

You’ll be joining our Chorley based team with modern open plan offices and the opportunity to work from home every Friday. You'll provide remote and site based support to a UK wide client base so a driving license is essential.

**Day to day duties will include**:

- Resolving customer incidents and training support by means of:

- Telephone/Remote/Dial in/On Site
- Providing a friendly and professional service to our customers at all times
- Ensuring all customer incidents are resolved in line with company timescales.
- Managing customer incident progress, call backs and correspondence when required.
- Prioritising calls and incidents and escalating to the appropriate line manager when required.
- Providing support and guidance to customers throughout migration to our products
- Delivering training in a mix of formal (for example, classroom,), informal (for example, floor walking on-site at a pharmacy) or online (for example, Zoom/CentraStage) settings, to internal and external stakeholders.
- Delivering training in a consistent manner, utilising the documentation provided by the Lead Trainer, such as lesson plans, power point presentations etc.
- Continuously improving services through evaluation; completing trainer sign off forms, capturing verbal feedback and making recommendations for improvement through the appropriate channels, for example to the Product Management team, or Lead Trainer.
- Attending regular upskilling sessions with the Lead Trainer to ensure product knowledge and training delivery skills are continually refined.
- To be a Subject Matter Expert for our Pharmacy product suite and the main point of contact for internal colleagues when ‘How do I’ type queries arise.

**Is this you?**
- You will be able to work comfortably under pressure and in partnership with team members to help resolve customer issues and questions
- You will be able to prioritise, manage multiple incidents/calls and meet deadlines
- You will hold a current full driving licence
- You will be prepared to travel as required by the business and be willing to work outside normal office hours where customer requirements dictate

**It would also be nice if you had**:

- Experience of training or presentation delivery
- Willingness to gain a nationally recognised training qualification
- A passion for Information Technology

In return you'll be offered a long term career with full training and development, a competitive salary package along with daily bonus when training on site.

**Other information**

Permanent, full time role

Hybrid working - office/home/site

CHS is part of Cegedim. Founded in 1969, Cegedim is a global technology and services company committed to innovation. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare professionals, healthcare industries, life science companies, and health insurance companies.

Cegedim employs over 5300 people in 10+ countries and generated revenue of € 496 million in 2020.

Cegedim SA is listed in Paris (EURONEXT: CGM)

(Please note: visa / sponsorship is not being offered, so you do require full right to work for the UK to be eligible to apply)

**Compétences**:
Customer Service

IT

communication skills

technical support

IT support

service desk

help desk

training

call centre

support analyst

**Office Location and Useful info**:
We’re based in an open plan, purpose built office with parking on a business estate just on the outskirts of Leyland. We have the whole building, spread over two floors with a mostly open plan working environment. There’s lots of windows and natural light, it’s a calm, pleasant and friendly workplace, with a great canteen/break out space along with some outside space for those brighter dry days to eat outside or head for a walk. Leyland is famous

  • Assistant Training Coordinator

    3 weeks ago

    Leyland, United Kingdom Monks Training Services Ltd Full time

    **Hours - Full time 8am - 5pm Monday to Thursday 8am - 4pm Friday (Occasional Saturdays)** **Salary - £23,000 per annum** **Holiday entitlement - 21 days plus bank holidays** **Location - Leyland, Lancashire** **Benefits - Free onsite parking and career development** Monk’s training services prides it’s self on the quality of its training but also...

  • 1st Line Technical Support

    3 weeks ago

    Leyland, United Kingdom Harry Solutions Ltd Full time

    **_An exciting opportunity to work within a growing information technology company based in the heart of South Ribble!_** **About the Role** As a technical engineer you will be a crucial part of the company's growth and promotion/progression will play a big part throughout your career. You'll be based from their Leyland office and your day to day duties...

  • Equality & Inclusion Support Officer

    4 weeks ago

    Leyland, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    The primary purpose of the Equality and Inclusion Support Officer role is to: - Provide Equality, Diversity and Inclusion support to the Equality and Inclusion Business Partner for Lancashire and South Cumbria Integrated Care Board (ICB). - Provide a professional, high-quality support to the Equality and Inclusion Business Partners, Equality and Inclusion...

  • Training Support Officer

    4 weeks ago

    Leyland, United Kingdom Progress Housing Group Ltd Full time

    **ABOUT THE POST**: **“A career in Progress Housing Group is an opportunity to have a direct impact on the service provided for our community.”** We are pleased to share this fantastic opportunity to join our Service Transformation Team in Progress Lifeline. This is a full time position required for 36.25 hours per week. We are looking for an...

  • Equality & Inclusion Support Officer

    2 weeks ago

    Leyland, Lancashire, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    The primary purpose of the Equality and Inclusion Support Officer role is to:Provide Equality, Diversity and Inclusion support to the Equality and Inclusion Business Partner for Lancashire and South Cumbria Integrated Care Board (ICB). Provide a professional, highquality support to the Equality and Inclusion Business Partners, Equality and Inclusion Team...

  • Sales & Customer Service Consultant

    2 weeks ago

    Leyland, United Kingdom Brook Street Full time

    INTERVIEWS W/C 16TH JANUARY 2023 Do you have great customer service, experience with building on existing relationships; creating new ones and a drive to win business? Our client is looking for a Sales & Customer Service consultant to join their expanding Road Freight team. Experience within the freight transport industry is desirable though not essential as...

  • Technical Support Assitant

    4 weeks ago

    Leyland, United Kingdom South Ribble Borough Council Full time

    Job Title: Technical Support Assistant Location: Civic Centre **Salary**: £21,968 - £23,194 Hours: 37 hours per week Contract: Permanent Closing Date: 21 May 2023 Do you want to help shape the build environment within South Ribble by supporting a team of busy planning officers? This is an opportunity to join a small friendly team who strive to...

  • Commissioning Support Officer

    2 weeks ago

    Leyland, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    MLCSU Personalised Healthcare Commissioning are looking for a B4 Commissioning Support Officer to join our established administration team. There will be times when you are the first person of contact for MLCSU so you will need to have a confident and approachable manner, ensuring the MLCSU’s core values are at the heart of your working practice. If you...

  • Training Advisor

    2 weeks ago

    Leyland, United Kingdom Adecco Full time

    Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Training Advisor

    3 weeks ago

    Leyland, United Kingdom Adecco UK Full time

    Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Training Advisor

    2 weeks ago

    Leyland, Lancashire, United Kingdom Adecco Full time

    Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Support Officer

    3 weeks ago

    Leyland, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    Exciting opportunities have arisen to be part of the MLCSU Individual Funding Request (IFR) Team as an IFR Support Officer: - one 6 month fixed term position. Agile working, this role is currently working from home. The base can be chosen from across the MLCSU geography including Leyland, Chester, Midlands or Staffordshire. The post holder is responsible...

  • IT Service Desk Support Analyst

    2 weeks ago

    Leyland, United Kingdom Newton Blue Full time

    Looking to build your career within IT? **Starting salary circa £20,000 to £23,000 + paid overtime (OTE £25k) AND £2000 increase after 12 months and career development to tier two level support at £28,000.** Superb opportunity for someone lookingto develop their IT career with a company that will train and offer proper career paths. You’ll be working...

  • Data Engineer

    3 weeks ago

    Leyland, United Kingdom Midlands and Lancashire Commissioning Support Unit Full time

    Job summary We have an exciting opportunity for a Data Engineer within the Business Intelligence team. This role within the team will support existing projects and the development and implementation of new cloud-based technologies. You will support and lead on exciting and always interesting projects using your technical expertise as a key member of...

  • Data Engineer

    2 weeks ago

    Leyland, Lancashire, United Kingdom Midlands and Lancashire Commissioning Support Unit Full time

    Job summary We have an exciting opportunity for a Data Engineer within the Business Intelligence team. This role within the team will support existing projects and the development and implementation of new cloud-based technologies. You will support and lead on exciting and always interesting projects using your technical expertise as a key member of the...

  • Customer Service Manager

    2 weeks ago

    Leyland, Lancashire, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Manager you will be responsible for managing and supporting a large team as well as driving forward improvement plans for the team and business.Client DetailsBased in Leyland. This client is a not for profit housing association.DescriptionThe responsibilities of the Customer Service Manager will include but not limited to:Monitor and...

  • Technical Support Officer Countywide Grounds

    1 week ago

    Leyland, Lancashire, United Kingdom Lancashire County Council Full time

    £25,979 to £29,777 Per annum | Permanent, Full Time, 37 hours per weekInternational Sponsorship - this role is not open to international sponsorshipLocation:Cuerden Depot, PR5 6BJ is the main base, however you will be required to work across various locations across Lancashire.We are currently recruiting a:Technical Support Officer within Environmental...

  • Customer Services Officer

    3 weeks ago

    Leyland, United Kingdom QA Scheme Support Services Ltd Full time

    **PLEASE NOTE THAT THE SALARY QUOTED FOR THIS ROLE INCLUDES THE AVERAGE MONTHLY BONUS PAID TO EMPLOYEES IN THIS ROLE IN THE PAST 12 MONTHS** **Due to the growth the business is experiencing we are recruiting for three Customer Service Officers** We offer additional benefits: - 33 days leave plus a day off on your birthday - Company pension - Death in...

  • Travel Consultant

    4 weeks ago

    Leyland, United Kingdom Hays Travel Limited Full time

    **Competitive salary with unlimited bonus potential.** We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive business through...

  • Customer Service Manager

    2 months ago

    Leyland, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Manager you will be responsible for managing and supporting a large team as well as driving forward improvement plans for the team and business. **Client Details** Based in Leyland. This client is a not for profit housing association. **Description** **The responsibilities of the Customer Service Manager will include but not limited...